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ProFit Executive Search

Warranty Specialist

Mississauga, ON, Canada

$50,000 to $65,000 CAD / year · Full-time

Within 25 km of Milton · About 21.5 km from the city centre

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Job details

Pay: $50,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 2-5 years experience handling Warranty Claims and Investigating
Posted: Oct 6, 2026

Original job description

Warranty Claims Specialist

In office Mississauga

Qualifications:

2-5 years experience handling Warranty Claims and Investigating
Strong English communication
Basic MS Office (Word, Excel, Outlook)

Must have dealt with physical damage or lost/missing items

Responsibilities:

25% on phone, 75% emailing and investigating warranty claims.
Investigate claims submitted by customers, reviewing documentation such as inventory lists, photos of damages, and statements from movers.
Conduct interviews with customers, movers, and other involved parties to gather relevant information.
Assess the extent of damage or loss to goods and property.
Determine whether claims are valid based on policies, legal requirements, and insurance coverage.
Ensure all claims are properly documented and filed claims.
Maintain detailed records of the claims process, including communications with the customer, evidence gathered, and resolution status.
Work closely with operations and customer service teams to ensure proper handling of claims.
Communicate effectively with the moving crews or drivers involved to gather relevant information regarding the cause of the incident.
Manage the payment process for approved claims, including issuing checks, arranging for repairs, or organizing replacements.
Escalate complex or unresolved issues to higher-level management.
Work to minimize company liability by ensuring that all claims are processed thoroughly and fairly.
Able to read and comprehend English to ensure your safety and the safety of those working around you.
Other duties as assigned

This is currently for an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters can match you with suitable roles. Let us help you take the next step in your career journey. A.I. may be used in the recruitment and selection process.

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More about this job

Responsibilities

Investigate customer claims involving damaged or missing goods by reviewing documentation, interviewing involved parties, assessing losses, and determining claim validity. Document and manage claims through resolution, coordinate with operations and customer service, arrange approved payments or repairs, and escalate complex cases.

Requirements

Requires 2–5 years of experience handling and investigating warranty claims, including claims involving physical damage or lost or missing items. Candidates need strong English communication skills and basic proficiency with Microsoft Word, Excel, and Outlook.

Skills

Warranty Claims Handling
Claims Investigation
Damage Assessment
Loss Assessment
Documentation Review
Customer Interviews
Evidence Gathering
Policy Interpretation
Insurance Coverage Assessment
Claims Documentation
Recordkeeping
Customer Communication
Microsoft Word
Microsoft Excel
Microsoft Outlook
English Communication

Visa sponsorship

Not detected in the job text

Keywords

Warranty Claims
Claims Investigation
Physical Damage
Lost Or Missing Items
Inventory Lists
Damage Photos
Customer Interviews
Mover Statements
Damage Assessment
Loss Assessment
Insurance Coverage
Claims Documentation
Claims Records
Customer Service
Operations Coordination
Moving Crews
Drivers
Claims Payments
Repairs
Replacements
Company Liability
Microsoft Word
Microsoft Excel
Microsoft Outlook
Transportation
Logistics
Supply Chain

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