Xtron Imaging is actively seeking a talented and experienced Service Coordinator to join our well established and growing business. We are looking for a highly motivated team player, who enjoys working in a fast-paced environment, with dispatch or automotive service industry background, to join our team. The ideal candidate shares our vision for success.
What we offer:
· Competitive compensation package
· Continuing professional development
· Opportunities for advancement
· Company events
· Health and Dental Benefits
· Life Insurance
The ideal candidate would:
· Have previous experience in the customer service industry (required)
· Be a solid communicator with exceptional multi-tasking and organizational skills
· Have a keen eye for detail
· Have good computer knowledge, comfortable working with multiple programs
· Parts and/or service experience will be considered an asset
· A strong background in the Automotive/ Service Advisor or Dispatch service industry is an asset
Duties include:
· Answering Phone calls, scheduling, and dispatching field personnel in a timely manner with a focus on customer satisfaction.
· Collaborating with service team to source best pricing on parts/items and quoting customers.
· Coordinating and effectively communicating between service team, service manager and customers through every step of service visits.
· Scheduling follow-ups and routine services with customers.
· Preparing reports for invoicing.
· Processing purchase order, tracking incoming parts and organizing inventory.
· Maintaining necessary documentation, reports and training records.
· Administrative support to management
- General office-related duties as required, this is not an exhaustive list of duties.
EDUCATION/ TRAINING:
- Experience in Automotive/ Service Advisor or Dispatch service industry: 1 year (preferred)
- Post-secondary diploma and/or relevant working experience.
Our client is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.
