As the Quality & Training Coordinator, Healthcare Environmental Services (EVS) , you are responsible for supporting environmental cleaning quality, patient safety, infection prevention, training compliance, and regulatory readiness across hospital facilities. You will conduct quality audits, monitor cleaning performance, identify deficiencies, provide coaching and education to frontline associates, and support continuous improvement initiatives to ensure environmental services standards are consistently achieved.
QUALITY AUDITING & MONITORING
- Conduct daily Visual Audits in assigned areas to assess compliance with EVS cleaning standards.
- Conduct Fluorescent Marker (FM) Audits to objectively verify cleaning and disinfection of high-touch surfaces.
- Ensure Visual Audits and FM Audits are completed according to established schedules and quality requirements.
- Document audit results accurately and submit required daily, weekly, and monthly scorecards/reports.
- Identify trends, recurring deficiencies, and areas requiring additional monitoring and quality initiative/plan.
- Communicate audit results and quality concerns to EVS supervisors and management.
- Follow up on deficiencies to ensure corrective actions are completed and sustained.
- Re-audit areas when required to verify that deficiencies have been corrected.
- Monitor high-risk and patient-care areas closely, including:
CLEANING QUALITY & PATIENT SAFETY
- Monitor terminal cleaning, discharge cleaning, isolation cleaning, and routine cleaning processes.
- Verify that high-touch surfaces are properly cleaned and disinfected.
- Monitor compliance with EVS cleaning procedures and infection prevention requirements.
- Identify environmental safety concerns and escalate them promptly.
- Ensure deficiencies identified through audits are communicated to the appropriate EVS leader for immediate follow-up.
- Support maintaining the hospital in a continuous state of inspection readiness.
STAFF COACHING & TRAINING
- Provide coaching and real-time feedback to EVS staff based on Visual and FM Audit findings.
- Assist with hands-on training related to cleaning procedures, equipment, chemicals, and infection prevention.
- Identify training gaps and communicate them to EVS Quality and Training Manager.
- Assist in the development of training resources.
- Monitor compliance with 24/7 training, JSAs and policies/procedures.
- Support supervisors in reinforcing cleaning standards and staff accountability.
- Promote a positive culture of quality, teamwork, accountability, and continuous improvement.
INSPECTION & REGULATORY READINESS
- Support EVS leadership with preparation for Westech audits and other regulatory/quality inspections.
- Conduct readiness rounds and identify areas requiring immediate attention.
- Track outstanding deficiencies and corrective actions.
- Maintain accurate audit documentation for quality reviews and inspections.
Role
Think you have what it takes to be our EVS Quality & Training Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
- Previous experience in Environmental Services, healthcare housekeeping, quality assurance, infection prevention, or a related field.
- Healthcare or hospital Environmental Services experience strongly preferred.
- Knowledge of healthcare cleaning, disinfection, environmental hygiene, and infection prevention practices.
- Experience providing coaching, adult education, training, or staff development support.
- Experience conducting audits, inspections, quality monitoring, or compliance reviews is considered an asset.
- Strong attention to detail with the ability to identify cleaning deficiencies and quality concerns.
- Excellent communication, organizational, time-management, and interpersonal skills with the ability to work independently and collaboratively while maintaining accurate electronic documentation and reporting.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
