Original job description
We are seeking detail-oriented and motivated Operations Officers to join a dynamic team supporting high-volume back-office operations. In this role, you will play a key part in processing day-to-day operational functions linked to small business credit. You will collaborate with internal team members and external stakeholders to ensure timely, accurate processing while maintaining high standards of quality and regulatory compliance.
This is an excellent opportunity for professionals with an administrative or banking background looking to deepen their understanding of small business credit, build valuable operational skills, and potentially take on leadership opportunities within small team initiatives.
Position Title: Operations Officer III
Number of Openings: 11
Job Type: Contract (3 Months with potential extension or conversion)
Location: Mississauga, ON (Hybrid – 4 days/week onsite)
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (Overtime possible)
Pay Rate: $28.48
Advantages
Insight into Small Business Credit: Gain direct, practical exposure to financial processing and small business operations.
Leadership Opportunities: Potential to lead small team initiatives and contribute to specialized operational projects.
Hybrid Work Flexibility: Balance 4 days of in-office collaboration with remote work flexibility.
Growth Potential: Opportunity for contract extension or permanent conversion based on performance and business needs.
Comprehensive Onboarding: Fully supported 5-day onsite training program to ensure your success from day one.
Responsibilities
Volume Management: Process daily back-office transaction volumes and reliably meet established Service Level Agreements (SLAs).
Quality & Accuracy: Perform precise data entry with strong attention to detail and quality control.
Risk & Compliance: Adhere strictly to internal policies, procedures, and risk controls, handling customer data securely.
Escalation & Judgment: Exercise sound judgment to identify operational risks and escalate issues appropriately.
Partner Communication: Maintain professional, clear written and verbal communication with internal partners and external solicitors (approximately 10% phone interactions).
Team Participation: Engage in brief daily stand-ups/meetings (15–30 minutes) and contribute to team productivity and positive partner satisfaction metrics.
Qualifications
Education: Post-secondary degree or diploma preferred.
Experience: 3 to 5 years of overall administrative, data entry, or operational experience.
Core Technical Skills: Proven proficiency in basic computer operation and standard Microsoft Office applications (Word, Excel, Outlook).
Soft Skills: Exceptional attention to detail, reliability, strong judgment, and strong interpersonal communication skills.
Preferred / Nice-to-Have Skills
Prior experience in banking, credit processing, or financial services.
Experience communicating with legal partners or solicitors.
Bilingualism (English/French) is considered a strong asset.
Summary
If you are interested in the operations officer role please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
More about this job
Responsibilities
The Operations Officer at Randstad Canada will process daily back-office transactions on time and accurately, enter data carefully, and follow internal policies while handling customer data securely. They will also communicate by email and phone with internal partners and external solicitors and take part in short daily team meetings.
Requirements
Candidates need 3 to 5 years of administrative, data entry or operations experience, a post-secondary degree or diploma is preferred, and they must be proficient in Word, Excel and Outlook. Strong attention to detail, reliability, judgment and interpersonal skills are essential, and banking, credit or bilingual English/French experience is an asset.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Data entry
- Transaction processing
- Quality control
- Attention to detail
- Risk management
- Compliance
- Customer data security
- Escalation
- Written communication
- Verbal communication
- Interpersonal communication
- Service level agreements
- Credit processing
- Basic computer operation
- Bilingual English/French
Benefits
- Hybrid work flexibility
- Potential for contract extension or permanent conversion
- Five-day paid onsite onboarding training
- Leadership opportunities on small team initiatives
Categories
- Finance & Accounting
- Administrative
- Customer Service & Support
Keywords
- Operations Officer
- back-office operations
- small business credit
- credit processing
- data entry
- SLA
- quality control
- Microsoft Office
- Word
- Excel
- Outlook
- banking
- financial services
- contract
- hybrid
- Mississauga
- administrative
- operations
- bilingual
- French
Perks
- Four-day week
- Flexible hours
- Paid training
Tools
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
