Position: National Accounts Manager Location: Dock Products Canada Inc. Mississauga, ON Department: National Accounts Industry: Loading Dock Equipment, Industrial Doors & Access Solutions
Drive National Account Growth Across Canada with Dock Products Canada Dock Products Canada is seeking an experienced and results-driven National Accounts Manager to develop, manage, and grow strategic customer relationships across Canada.
As a key member of our National Accounts team, you will be responsible for identifying new opportunities, expanding existing customer partnerships, generating revenue growth, and delivering value-added solutions to some of Canada's largest organizations. This is a highly visible sales leadership role that combines strategic account management, business development, and consultative selling within the loading dock, industrial door, and access solutions industry.
The successful candidate will have a proven track record of managing large accounts, developing long-term customer relationships, and driving revenue growth through solution-based selling.
Key Responsibilities
- Manage and grow relationships with assigned national and strategic accounts across Canada.
- Develop strong relationships with key customer contacts including Operations, Facilities, Procurement, Maintenance, Engineering, and Construction teams.
- Conduct regular customer visits, facility assessments, and business review meetings.
- Act as the primary point of contact for customer inquiries, opportunities, and escalations.
- Develop and execute account growth strategies to increase revenue, profitability, and customer retention.
- Identify and pursue opportunities for equipment upgrades, modernization projects, safety improvements, preventative maintenance programs, and new construction projects.
- Generate new business opportunities within existing accounts and targeted national organizations.
- Expand customer relationships across multiple locations, departments, and decision-makers.
- Achieve sales, margin, and growth targets established by the organization.
- Conduct site surveys and customer assessments to identify operational challenges and recommend solutions.
- Present solutions that improve facility safety, efficiency, productivity, and performance
- Prepare and deliver professional proposals, quotations, presentations, and recommendations.
- Collaborate with estimating, operations, service, installation, and leadership teams to develop and execute customer solutions.
- Support customer budgeting and long-term capital planning initiatives.
- Coordinate national account programs and initiatives across multiple customer locations and company branches.
- Monitor customer satisfaction, account performance, and service delivery metrics.
- Ensure customer commitments, contractual obligations, and service expectations are achieved.
- Maintain regular communication between customers and internal teams to support successful project execution.
- Promote Dock Products Canada's full portfolio of loading dock equipment, industrial doors, access solutions, service, and maintenance offerings.
- Stay informed of industry trends, competitive activity, and emerging technologies.
- Participate in customer events, industry associations, trade shows, and networking opportunities.
- Identify market opportunities and provide strategic feedback on customer needs and industry developments.
- Maintain accurate CRM records, opportunity pipelines, sales forecasts, and account activity reports.
- Travel regularly to customer sites, business reviews, industry events, and strategic meetings throughout Canada.
Qualifications
- 5+ years of experience in one or more of the following: National Account Management, Project Management, Construction Estimating, Industrial or Technical Sales, Building Products, Material Handling, Facilities Services, Construction Administration
- Proven experience managing complex customer relationships.
- Strong commercial and business acumen.
- Demonstrated ability to manage multiple projects simultaneously.
- Strong analytical, organizational, and problem-solving skills.
- Exceptional written and verbal communication skills.
- Advanced proficiency in Microsoft Office, particularly Excel. o Experience in: Loading dock equipment, Industrial door systems, Commercial construction, Warehousing and distribution environments, Material handling industries
- Experience working with ERP, CRM, and customer procurement platforms.
- Ability to review drawings, specifications, and project documentation.
- Post-secondary education in Business, Construction Management, Engineering Technology, Project Management, or a related field.
Why Join Dock Products Canada?
- Opportunity to manage some of Canada's largest and most strategic customer relationships.
- High-impact role with visibility across the organization.
- Competitive compensation package.
- Significant earning potential through sales performance.
- Comprehensive health and dental benefits.
- RRSP matching program.
- Career advancement opportunities within a growing national organization.
- Collaborative culture with a strong commitment to customer success and operational excellence.
Travel Requirements
- Home office and customer-facing role.
- Regular travel throughout Ontario and occasional travel across Canada.
- Customer meetings, facility assessments, business reviews, industry events, and strategic planning sessions.
- Expected travel: 30% to 50%.
Apply Today If you are a driven and customer-focused professional who thrives on managing strategic relationships, leading complex projects, and delivering exceptional customer experiences, we encourage you to apply and join the Dock Products Canada team.
At Dock Products Canada, we are committed to fostering a workplace built on teamwork, respect, accountability, and continuous improvement. We take pride in our strong company culture, our clean and safe working environment, and our commitment to investing in the success and development of our employees.
Dock Products Canada is an equal opportunity employer committed to creating an inclusive and accessible workplace for all. Accommodations are available upon request throughout the recruitment process. We value diversity and believe that different perspectives, backgrounds, and experiences strengthen our team and contribute to our continued success.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
