Key Account Manager - Metro
Location: MISSISSAUGA, Ontario, Canada(Onsite)
Industry: Food and Beverage Services
Work Setting: Onsite
The Key Account Manager is responsible for developing and executing customer business plans for Metro Ontario and Food Basics, driving sales growth, profitability, and market share. This role works closely with Commercialization, Revenue Growth Management (RGM), Field Sales, and Brand teams to manage customer relationships, negotiate agreements, optimize promotional investments, launch new products, and deliver category growth strategies. The position reports to the National Key Account Manager.
Key Responsibilities
- Develop and execute customer business plans to achieve sales, profit, and market share targets.
- Build strong relationships with Metro Ontario and Food Basics stakeholders.
- Launch new products and coordinate in-store introductions.
- Manage customer budgets, promotional spending, and sales forecasts.
- Collaborate with Revenue Growth Management teams on pricing and trade strategies.
- Negotiate customer agreements, promotional programs, and annual business plans.
- Support assortment, merchandising, and planogram initiatives.
- Prepare business reviews, presentations, scorecards, and sales reports.
- Coordinate promotions and product launches with Field Sales teams.
- Analyze internal sales data, Nielsen data, and Dunnhumby shopper insights to identify growth opportunities.
- Work cross-functionally with Brand, Partner, Omni-channel, and Commercial teams to execute customer strategies.
Required Qualifications
- Bachelor's degree in Business Administration or a related field.
- Direct experience managing Metro Ontario/Food Basics accounts.
- Strong proficiency with Dunnhumby customer and shopper data platforms.
- Experience in grocery retail, consumer packaged goods (CPG), food, beverage, or related industries.
- Experience with sales forecasting, customer negotiations, and promotional planning.
Key Skills
- Key Account Management
- Customer Relationship Management
- Strategic Selling
- Joint Business Planning (JBP)
- Revenue Growth Management (RGM)
- Trade Promotion Management
- Pricing Strategy
- Category Management
- Sales Forecasting
- Budget Management
- Negotiation and Influence
- Presentation and Business Review Development
- Data Analysis and Market Insights
- Cross-functional Collaboration
Ideal Candidate Profile
Suitable candidates may currently hold titles such as:
- Key Account Manager
- National Account Manager
- Customer Business Manager
- Customer Development Manager
- Category Account Manager
- Senior Sales Analyst
- Trade Marketing Manager
- Retail Account Manager
- Business Development Manager
- Customer Strategy Manager
