Operating from offices in Canada and the United States, and supporting projects in several other countries, we are North America’s fastest-growing end-to-end geosynthetics supplier, fabricator, and installer. As an expanding and progressive company, we pride ourselves on four core values - Trust. Quality. Value. Respect. - staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, leveraging creativity to secure Value, and fostering a culture of Respect where every individual feels heard and valued. With a focus on our people, we continuously strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.
SUMMARY:
Titan Environmental is seeking an Inside Sales Representative to support business growth in our office in Burlington, ON by building strong customer relationships, identifying sales opportunities, and providing excellent service to prospective and existing clients. The successful candidate will act as a key point of contact for customers, responding to inquiries, preparing quotations, coordinating with internal teams, and helping drive revenue through proactive sales efforts. This role plays an important part in promoting Titan's services, maintaining customer satisfaction, and contributing to the company's continued success.
RESPONSIBILITIES
Customer & Sales Team Support
- Manage customer inquiries (i.e., pricing, product information).
- Ensure customers receive timely and accurate information.
- Follow up with customers on orders, quotes, and services requested.
- Work with the Outside Sales Representative to develop project-specific strategies.
- Assist Outside Sales with sales transactions for recurring clients and when they are traveling in the field.
- Maintain cross-training on core CSR responsibilities (order processing, shipping documentation, customer inquiries) to provide backup coverage when the CSR is out of office.
Quoting & Sales Support
- Prepare and review proposals and quotes with the Sales team based on project specifications and client needs.
- Review RFQs and technical drawings to develop proposals and quotes based on project specifications and client needs.
- Coordinate with Purchasing, Operations, Technical, and Shipping as required to develop quotes.
- Assist with submittals, product information, samples, technical literature, and other sales-support requirements.
- Follow up on quotations within established timelines.
Pipeline & Opportunity Management
- Build and maintain a consistent pipeline of active sales opportunities, including those sourced from tender sites and other public bidding platforms.
- Monitor opportunities from early project stages through tender and award, coordinating with peers to maintain continuity.
- Manage customer pricing requests and day-to-day sales support while leveraging public bidding and procurement platforms to identify and qualify potential sales opportunities for the broader sales team.
- Communicate lost opportunities and reasons for lost business to management.
Market & Product Knowledge
- Learn and become proficient in all industry product knowledge.
- Monitor and analyze competitor activity to ensure sales success.
Professionalism & Process Compliance
- Comply with sales processes and CRM tools to maintain detailed records.
- Maintain professionalism, tact, and diplomacy to represent the company in a positive manner.
- Perform additional duties as assigned to support Titan's sales and customer service objectives.
QUALIFICATIONS AND EXPERIENCE
Required
- High School Diploma required; post‑secondary education in Business, Sales, Construction, or a related field is considered an asset.
- Minimum 1-2+ years of experience in sales, customer service, or sales-related roles, ideally within construction materials, manufacturing, or technical product environments.
- Experience supporting quotes, RFQs, and sales coordination in a project‑based environment.
- Excellent communication and customer service skills, with the ability to build rapport and maintain professional relationships with both internal teams and external clients.
- Strong attention to detail and accuracy, particularly in pricing, order entry, and documentation.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Strong organizational and time‑management skills with the ability to manage multiple priorities.
- Self‑motivated and able to work both independently and collaboratively within a team environment.
- Customer‑focused mindset with strong problem‑solving and follow‑through capabilities.
Preferred
- Ability to interpret technical drawings, specifications, and customer requirements is considered an asset.
- Familiarity with CRM/ERP systems (e.g., HubSpot, NetSuite, or similar) is considered an asset.
- Valid Class 5 Driver's License.
Skills & Competencies
- Excellent communication and customer service skills, with the ability to build rapport and maintain professional relationships with both internal teams and external clients.
- Strong attention to detail and accuracy, particularly in pricing, order entry, and documentation.
- Strong organizational and time‑management skills with the ability to manage multiple priorities.
- Self‑motivated and able to work both independently and collaboratively within a team environment.
- Customer‑focused mindset with strong problem‑solving and follow‑through capabilities.
BENEFITS PACKAGE
We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.
- Group Health Benefits:
- Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.
- Group RRSP with Employer Matching:
- Planning for your financial future is crucial, and we're here to help you build a secure retirement.
- Wellness Credits:
- To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
- Employee Share Ownership Plan (ESOP):
- As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).
- Profit Sharing Plan:
- Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization
OTHER INFORMATION
- This is a full-time position, 5 days per week, Monday to Friday, 8:00 a.m. to 5:00 p.m., located near the Burlington, ON office.
- This position will be reporting to the Regional Manager – Eastern Canada.
- Wage will depend on your skills and qualifications.
- For more information about us, visit: www.titanenviro.com
