Jobs in Milton

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Within 25 km of Milton

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General Manager
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Chartwell

General Manager

29 Mississauga Road North, Mississauga, ON, L5H 2H7, Canada

Full-time

Within 25 km of Milton · About 23.8 km from the city centre

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Job details

Job type: Full-time
Experience: Minimum of 3-5 years’ experience in a leadership role;
Posted: Aug 17, 2026

Original job description

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Our General Managers are accountable to:

Manage Talent:

Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
Build a strong team: sources, selects and onboards key talent;
Actively plan for succession;
Develop employees: coaches and manages performance.

Drive Results:

Expect personal accountability
Recognize and rewards results
Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

Lead culture;
Engage employees.

Ensure Commitment to Service Excellence:

Apply service standards to decision making;
Align with our RESPECT values;
Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

Experience in a the Retirement Living, Hospitality, or another relevant sector;
Minimum of 3-5 years’ experience in a leadership role;
Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
Demonstrated decision-making, problem-solving, and budget management skills.

#INDONW

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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More about this job

Responsibilities

The General Manager is responsible for leading an interdisciplinary team to deliver superior customer service and operational excellence. They must manage talent, drive financial results, and ensure the residence maintains high standards of care and engagement.

Requirements

Candidates must have 3-5 years of leadership experience in retirement living, hospitality, or a relevant sector. Strong communication, budget management, and problem-solving skills are essential for this role.

Skills

Operations management
Leadership
Team management
Budget management
Decision-making
Problem-solving
Communication skills
Customer service
Performance management
Talent acquisition
Succession planning
Employee engagement
Strategic planning
Interdisciplinary team leadership

Visa sponsorship

Not detected in the job text

Keywords

General Manager
Operations Management
Retirement Living
Hospitality
Leadership
Team Management
Budget Management
Customer Experience
Performance Management
Talent Acquisition
Succession Planning
Employee Engagement
Risk Management
Service Excellence
Interdisciplinary Team
Communication Skills
Decision-making
Problem-solving

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