ABOUT THE ROLE:
Reporting to the Mortgage Agent Level II, the Fulfillment and Compliance Specialist will assist with the day-to-day mortgage operations. The successful candidate will have excellent verbal and written communication skills and will provide exceptional customer service when responding to inquiries and interacting with internal and external stakeholders; including real estate agents, financial institutions, clients, lawyers. The Fulfillment and Compliance Specialist will have the proven ability to foster and maintain relationships, and to work in a high paced environment while maintaining strict confidentiality. Excellent problem-solving skills and the ability to work efficiently while thinking creatively and being solutions oriented will be key for success in this position.
DUTIES
- Develop and implement advanced business processes and tracking systems (electronic and hard copy) to increase efficiency and support the administrative requirements of the office
- Data entry into the mortgage software system
- Document collection as required with the ability to evaluate/analyze documentation, such as tax and income details
- Receive, review, analyze and verify mortgage applications for completeness, accuracy, suitability and risk to ensure compliance
- Verify all conditions are met or exception approvals received in place before sending request to Mortgage Agent for next steps
- Respond to all inquiries within the established turnaround time maintaining highest level of customer excellence
- Maintain strong and regular communications with borrowers, investors, solicitors, account managers, brokers, and other stakeholders
- Adhere to a strict follow up schedule to ensure that the Mortgage Agent and stakeholders are up-to-date and informed
- Maintain up-to-date records and reports
- Carry out all communications with the highest quality service to foster and encourage relationships
- Collaborate with lenders, real estate agents, mortgage clients, referral sources, internal mortgage agents/brokers and back-office support staff
- Escalate any documentation issues to the Mortgage Agent
- Maintain accurate information and detailed notes on all applications
- Adhere to applicable compliance obligations including Privacy, Anti-Money Laundering/Anti-Terrorist Financing and internal Anti-Fraud Policy requirements
- Prepare and issue conditional mortgage commitments according to negotiated and approved terms, which outline all conditions that must be met to Home Trust’s satisfaction
ESSENTIAL QUALIFICATIONS:
- Post-secondary education in accounting, finance, business administration, or a related field
- 2-4 years of recent and related experience providing administrative support is required; background in financial services or mortgages is highly preferred
- Proficient in Microsoft Office 365 (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Ability to multi-task and deal effectively with competing priorities
- Ability to work well under pressure and maintain confidentiality
- Organized and process-oriented, with strong problem-solving skills
- Proven ability to foster and maintain relationships
- Attention to detail, high degree of accuracy and thoroughness
- Able to prioritize and efficiently manage a high volume of work
- High level of discretion when dealing with confidential matters
WHAT WE OFFER:
- ·Competitive base salary plus commission
- Work from home within the GTA after successful completion of probationary period
- Career advanced
- Opportunity to be a part of a fun and successful team
