The
Field Support position is responsible for maintaining the safety, cleanliness, and operational readiness of all facilities while supporting the day-to-day operations of recreational programs, leagues, camps, and special events. This role ensures fields, equipment, and facilities are prepared to a high standard, provides exceptional on-site customer service, resolves operational issues, and helps create a safe, organized, and enjoyable experience for all participants.
Field Support staff play a critical role in maintaining facility standards, supporting league and program operations, completing routine maintenance, managing equipment and inventory, and assisting with seasonal facility projects.
Responsibilities
- Facility Operations: Prepare, open, close, and maintain sports fields, domes, gyms, and facilities, ensuring everything is safe, clean, and ready for daily programming and league operations
- Facility Maintenance: Complete routine cleaning, inspections, minor repairs, snow removal, landscaping, and seasonal projects, including dome installation and removal
- Equipment & Inventory: Set up, organize, maintain, and track sports equipment, uniforms, medical supplies, and facility inventory
- League & Program Support: Assist coaches, referees, participants, and league management to ensure programs, games, and events run smoothly and on schedule
- Customer Service: Provide exceptional on-site customer service, answer questions, resolve operational issues, and create a welcoming experience for participants and visitors
- Safety & Compliance: Monitor facilities, identify potential hazards, maintain first aid supplies, and respond appropriately to incidents and emergencies
- Sales & Marketing Support: Promote upcoming programs and leagues, engage with participants and teams to generate sales opportunities, and capture photos and videos for social media and marketing initiatives
- Reporting & Communication: Complete roster checks, referee assessments, incident reports, and operational updates while communicating effectively with coaches, referees, and management
Requirements
- Previous experience in recreational sports, sports facility operations, or a similar hands-on operational role is an asset
- Experience working with sports domes, indoor sports facilities, or outdoor athletic fields is highly desirable
- Strong practical skills, with the ability to perform general maintenance, cleaning, equipment setup, and minor repairs
- Excellent customer service and communication skills, with the ability to interact professionally with participants, coaches, referees, and staff
- Highly organized, proactive, and reliable, with the ability to manage multiple responsibilities in a fast-paced environment
- Comfortable with physical work, including lifting and moving sports equipment, setting up fields, and performing indoor and outdoor maintenance in varying weather conditions
- Strong problem-solving skills and the ability to work independently while supporting a wider operations team
- Flexible availability, including evenings, weekends, and holidays, based on program and league schedules
- A positive attitude, strong work ethic, and genuine interest in recreational sports and creating great experiences for participants and families
Additional assets:
- Experience with sports dome operations, including dome inspections, pressure monitoring, and seasonal dome installation/removal
- First Aid/CPR certification
- Experience with inventory management, facility inspections, or health and safety procedures
Benefits
Compensation: $19-22 p/h
