Jobs in Milton

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Within 25 km of Milton

Added 1 day ago
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E-Commerce fulfillment & Customer Care Specialist
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Added 1 day ago
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ENERGY POWERSPORTS

E-Commerce fulfillment & Customer Care Specialist

Oakville, ON, Canada

Full-time

Within 25 km of Milton · About 22.2 km from the city centre

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Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posted: Nov 11, 2026

Original job description

Company Description ENERGY POWERSPORTS is the Greater Toronto Area’s newest full-line BRP dealership, located in Oakville, Ontario. The dealership offers a complete range of BRP products, including Sea-Doo, Can-Am, Can-Am Ryker, Can-Am Spyder, Ski-Doo, and related powersports equipment. ENERGY POWERSPORTS focuses on delivering high-quality products and services to enthusiasts who value performance, reliability, and outdoor adventure. Team members join a fast-paced retail environment with opportunities to learn about the latest powersports technology and customer trends.

Role Description This full-time, on-site E-Commerce Fulfillment & Customer Care Specialist role is based at our Oakville, ON location. The specialist will process online orders, participate in fulfilment when in high volume, coordinate shipping, and ensure accurate, timely fulfillment. Responsibilities include responding to customer inquiries via phone, email, and online platforms, providing product information, resolving issues, and supporting returns or exchanges. The role also involves updating order status, maintaining inventory accuracy for e-commerce channels, and collaborating with sales and service teams to deliver a seamless customer experience. The specialist will help optimize e-commerce workflows, support promotional campaigns, and maintain high standards of customer satisfaction.

Qualifications

Strong commerce and e-commerce operations skills, including order processing and familiarity with online retail platforms.
Solid analytical skills to review order data, track inventory, and identify process improvements.
Effective communication skills for clear, professional interactions with customers and internal teams.
Proven customer service skills, with the ability to manage inquiries, complaints, and after-sales support respectfully and efficiently.
Basic sales skills to suggest appropriate products, accessories, and services that meet customer needs.
Experience in retail, e-commerce, or powersports industries is an asset.
Comfort working in a fast-paced, on-site environment, including occasional weekend or extended hours as needed.
Attention to detail, reliability, and proficiency with common office and e-commerce software tools.

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More about this job

Responsibilities

Process and fulfill online orders, coordinate shipping, maintain accurate inventory and order statuses, and respond to customer inquiries while resolving issues and supporting returns or exchanges. Collaborate with sales and service teams, improve e-commerce workflows, and support promotional campaigns to maintain a high-quality customer experience.

Requirements

Candidates should have e-commerce or commerce operations skills, analytical ability, strong communication and customer service skills, and basic sales skills. Attention to detail, reliability, proficiency with common office and e-commerce software, and comfort in a fast-paced on-site environment are expected; retail, e-commerce, or powersports experience is an asset.

Skills

E-Commerce Operations
Order Processing
Order Fulfillment
Shipping Coordination
Customer Service
Customer Communication
Issue Resolution
Returns and Exchanges
Inventory Management
Analytical Skills
Sales
Product Knowledge
Workflow Optimization
Promotional Campaign Support
Attention to Detail
E-Commerce Software

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Online Retail
Order Processing
Order Fulfillment
Shipping Coordination
Customer Care
Customer Inquiries
Product Information
Issue Resolution
Returns
Exchanges
Order Status
Inventory Accuracy
Sales
Accessories
After-Sales Support
Workflow Optimization
Promotional Campaigns
Retail
Powersports
BRP
Sea-Doo
Can-Am
Can-Am Ryker
Can-Am Spyder
Ski-Doo
Office Software
E-Commerce Platforms

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