Jobs in Milton

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Within 25 km of Milton

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Procom

Customer Service Representative - Intermediate

Mississauga, ON, Canada

$18.4 to $23 CAD / hour · Contract

Within 25 km of Milton · About 14.1 km from the city centre

Apply on myprocom-portal.procomservices.com About employer

Applications open in a new tab.

Job details

Pay: $18.4 to $23 CAD / hour
Job type: Contract
Work location: Mississauga, Ontario, Canada with a hybrid work arrangement requiring 1 day in the office per week.
Experience: Financial Industry experience (2 years)
Posted: Nov 11, 2026

Original job description

Customer Service Representative - Intermediate:

On behalf of our Banking client, Procom is searching for a Customer Service Representative - Intermediate for a 12-month role. This position is a hybrid position with 1 day onsite at our client’s Mississauga office.

Customer Service Representative - Intermediate - Job Description:

The role involves supporting the bank's CCBPO Payment Operations by ensuring timely and accurate processing of wire payments. The position requires adherence to compliance control processes and the facilitation of EFTR submissions to FINTRAC.

Customer Service Representative - Intermediate - Responsibilities:

Process incoming and outgoing inter-bank, corporate, and retail wire payments
Execute compliance control processes for wire data elements and sanctions screening
Provide post-execution wire payment support
Monitor and edit records using the EFTR Reject Management Tool
Facilitate review and correction of EFTR records for FINTRAC submission

Customer Service Representative - Intermediate - Mandatory Skills:

Financial Industry experience (2 years)
Quick and accurate typing skills
Attention to detail
Ability to work in a fast-paced environment
Ability to perform repetitive tasks without losing focus

Customer Service Representative - Intermediate – Nice-to-Have Skills:

FINTRAC experience
Wires experience

Customer Service Representative - Intermediate – Assignment Length:

This is a 12-month contract position with a high possibility of extension and conversion to full-time employment.

Customer Service Representative - Intermediate - Start Date:

ASAP

Customer Service Representative - Intermediate - Assignment Location:

Mississauga, Ontario, Canada with a hybrid work arrangement requiring 1 day in the office per week.

Apply on myprocom-portal.procomservices.com About employer

More about this job

Responsibilities

The Customer Service Representative at Procom will process wire payments, run sanctions and compliance checks, and correct EFTR records for FINTRAC submission. The work is detail-heavy and done at a computer all day.

Requirements

Candidates need two years of financial industry experience, fast and accurate typing, and strong attention to detail. Wire and FINTRAC experience is a nice-to-have.

Skills

EFTR Reject Management Tool
Wire payment processing
Sanctions screening
Compliance controls
FINTRAC reporting
Data entry
Fast accurate typing
Attention to detail
Repetitive task management
Customer service
Financial industry operations
Record review and correction
CCBPO
Inter-bank payments

Keywords

Customer Service Representative
wire payments
wire transfers
EFTR
FINTRAC
compliance
sanctions screening
payment operations
CCBPO
banking
financial industry
data entry
typing
attention to detail
fast-paced
contract
hybrid
Mississauga
inter-bank payments
AML

Tools

EFTR Reject Management Tool

Languages

English

Seniority

Mid level

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