Company Description Shnier, Gesco Limited Partnership is Canada’s leading national floor covering solutions company, serving over 4,000 residential and commercial customers with value-added products, programs, and services. Founded in 1938, the company is headquartered in a modern 255,000-square-foot logistics center in Brampton, Ontario, with additional warehouses, sales offices, and showrooms across Canada. Shnier sources products from around 100 manufacturers in 14 countries, combining global reach with local service to deliver high-quality, stylish, and competitively priced flooring solutions. Its strong relationships with domestic and international manufacturers, national buying groups, and corporate chains allow Shnier to provide consistent and reliable nationwide distribution. Shnier, Gesco LP is an equal opportunity employer committed to accommodating applicants under the Ontario Human Rights Code and will adjust hiring processes to support individuals with disabilities upon request.
Role Description The Credit Representative – Bilingual (English/French) is a full-time, on-site role based in Brampton, ON, responsible for managing credit and collections activities for assigned customer accounts. This role includes monitoring account balances, contacting customers in both English and French regarding overdue payments, and negotiating payment arrangements while maintaining positive relationships. The Credit Representative reviews credit applications, conducts credit checks, and makes recommendations within established credit policies to minimize risk. Day-to-day tasks include investigating account discrepancies, resolving billing or payment issues in collaboration with internal teams, and updating account information in the credit management system. The role also involves preparing regular reports on credit performance, supporting month-end activities, and contributing to continuous improvement of credit and collection processes.
Qualifications
- Candidates should possess strong finance and credit-related skills, including knowledge of credit assessment, basic accounting principles, and collection practices.
- Candidates should possess effective debt collection abilities, with experience in negotiating payment terms, managing overdue accounts, and reducing delinquency while preserving customer relationships.
- Candidates should possess solid analytical skills, including the ability to interpret financial data, assess credit risk, identify trends, and make sound recommendations.
- Candidates should possess excellent communication skills in both English and French, including clear verbal and written communication and the ability to interact professionally with customers and internal stakeholders.
- Candidates should possess strong customer service skills, demonstrating empathy, problem-solving, and a commitment to providing respectful and efficient support to diverse customers.
- Relevant post-secondary education in finance, business, accounting, or a related field is beneficial.
- Proficiency with ERP or accounting systems and Microsoft Office (particularly Excel) is an asset.
- Attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment are important.
