Jobs in Milton

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Within 25 km of Milton

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Counterperson
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Added 1 month ago
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United Refrigeration Inc.

Counterperson

Burlington, ON, Canada

Full-time

Within 25 km of Milton · About 15 km from the city centre

Apply on careers-uri.icims.com About employer

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Job details

Job type: Full-time
Apply by: Sep 1, 2027
Posted: Sep 1, 2026

Original job description

Overview

Provide customers with prompt, knowledgeable, and courteous service.

Responsibilities

Essential Job Functions

Greet customers promptly and courteously by name (if known)
Answer telephones promptly and courteously identifying yourself and the company
Provide professional and knowledgeable assistance to customers
Provide accurate and timely execution of customer’s orders, requests and other services
Enhance customer orders by asking if other products are needed that were not specifically requested
Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
Load and unload company, customer and outside carrier vehicles using proper equipment
Break down and put away stock
Regular and punctual attendance
Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

Follow-through/follow-up on promises and commitments made to customers
Make deliveries as needed
Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
Perform related jobs as required

Qualifications

Physical Demands

Requires moving, lifting, and carrying up to 75 pounds
Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
Requires exposure to chemicals and solvents
Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

Ability to cross-reference and recommend substitute products
Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
Fork lift

Education/Knowledge

Basic knowledge of heating, air conditioning and refrigeration
Learn and understand United’s product offering as well as rest of industry
Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

Overtime required during off-season and mandatory during season and inventory
Saturdays as required by location and season.
Heated store area
Unheated warehouse area
Concrete floors

Apply on careers-uri.icims.com About employer

More about this job

Responsibilities

The counterperson at United Refrigeration will greet and help customers, take their calls, and process their orders, returns and credits on the computer. They will also load, unload and put away stock, and keep the store and warehouse clean and safe.

Requirements

Candidates need basic knowledge of heating, air conditioning and refrigeration, the ability to lift up to 75 pounds, and comfort with computers and office machines. They must also work well with customers under pressure and be able to recommend substitute products.

Skills

Invoicing
Order processing
Forklift operation
Computer data entry
Office machines (fax, calculator, photocopier)
Product cross-referencing
Inventory replenishment
Cash box reconciliation
Heating, air conditioning and refrigeration knowledge
Customer service
Telephone communication
Vehicle loading and unloading
Stock put-away
MSDS and vendor catalog management
Product recommendation and upselling

Keywords

counter clerk
parts counter
refrigeration parts
HVAC parts
HVAC
refrigeration
customer service
sales counter
order entry
invoicing
inventory
stock clerk
forklift
shipping and receiving
wholesale distribution
cross-reference parts
MSDS
telephone customer service
retail sales
parts salesperson

Tools

Computer
Fork lift
Fax
Calculator
Photocopier

Seniority

Entry level

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