POSITION SUMMARY: provides professional nursing care and coordinates the delivery of chronic pain medical treatments to assigned patients under indirect supervision. Promotes and restores patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families.
KEY CONTRIBUTIONS:
Patient Satisfaction:
- Provides supportive care to patients and administers treatments as prescribed.
- Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and response to dissatisfied patients with the appropriate recovery action.
- Assists in conducting new patient assessments, recording medical information.
- Supports effective patient flow through constant communication with the practitioner, MOA, Clinic lead and other healthcare providers.
- Establishes priorities and makes ethically sound decisions to ensure patient safety.
- Responds to emergency situations to promote optimal patient outcomes by recognizing changes in the patient's health status.
- Documents patient data to ensure continuity in the provision and coordination of patient care.
- Ensures patient medical information is up to date; assist with patient follow-up care.
- Performs nursing assessments and triage of patient care needs.
- Provides patient and family support and counseling as required, as well makes referrals.
Team Member Satisfaction:
- Supports other departments by aligning individual contributions with those of the team including practitioners, physicians, and other medical and operations team members.
- Works closely with Operations to improve the quality of patient interaction, foster team relations, and enhance business results.
- Follows appropriate problem-solving skills in response to issues resolution, conflict and/or expressions of dissatisfaction. Promotes effective communication between staff members.
- Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
- Collaborate with physicians and nurses to devise individualized care plans for patients.
- Act as a mentor to Medical Office Assistants for medical-related job tasks.
Quality Assurance:
- Adheres to clinic safety protocols to include daily emergency equipment safety checks, medication counts and infection control guidelines.
- Supports clinic lead in ensuring all clinical and storage areas are clean, clutter free and that clinic staff is adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; reporting repair requirements to clinic lead; maintaining equipment inventories; evaluating new equipment and techniques.
- Participate in monthly health and safety walkthroughs and site inspections ensuring compliance with all applicable medical regulations.
REQUIRED QUALIFICATIONS:
- Post-Secondary Education.
- CPR/First Aid certification. Current BLS required.
- Must be in good standing with the College of Nurses.
- Strong knowledge with medical procedures, equipment, and medical facilities.
- Demonstrated ability to perform nursing assessment and triage.
- Proficiency with medical software (Oscar) preferred.
- Strong proficiency in Microsoft Office applications.
BEHAVIOURAL COMPETENCIES:
- Excellent interpersonal and communication skills; written and verbal, an ability to influence and motivate others.
- Strong organizational skills to effectively manage multiple tasks and meet deadlines.
- Proven consistently high levels of customer service performance, with an ability to build strong relationships and expand the patient base.
- Flexible and adaptable to changing business needs, with an ability to support other departments and locations as needed.
- Ability to maintain composure and emotional stability to cope with emergencies, stress, and human suffering.
