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Max Mara Fashion Group

Client Advisor, Holt Renfrew Square One (PART TIME)

Mississauga, ON, Canada

Part-time

Within 25 km of Milton · About 21.5 km from the city centre

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Job details

Job type: Part-time
Apply by: Dec 5, 2026
Experience: Minimum 2-4 years of Retail experience; luxury a plus
Posted: Nov 5, 2026

Original job description

About MaxMara

MaxMara is a globally recognized luxury fashion house known for its timeless sophistication, expert tailoring, and iconic outerwear. Rooted in Italian craftsmanship, the brand blends classic elegance with modern design to create pieces that empower confident, stylish women around the world.

CORE RESPONSIBILITIES:

Customer Service

Assist stylists in the absence of store management
Actively builds client confidence by creating an engaging, interactive experience
Gain new clients meeting conversion goals and continues to service the existing client base
Resolves customer service issues swiftly
Ensure customers’ needs are surpassed without hesitation.
Consistently meets/exceeds both store and individual sales goals, including KPI’s
Maximize the customer experience
Maintain a positive outlook and professional demeanor while supporting company initiatives

Staff Partnership

Promotes a positive working environment through effective communication amongst peers, Management, and Corporate Office

Operations

Consistently adheres to company policies and procedures
Possesses working knowledge of POS system
Communicate all store-related issues to the Store Manager when unable to solve them on their own
Performs opening/closing duties as required
Uses time effectively when not servicing clients
Accountable for protecting MaxMara assets and minimizing shrink

Store Visuals

Maintains a clean working environment and ensures the presentation of the product is consistent to standard
Is fully knowledgeable of the product

Required Skills/Education:

Minimum 2-4 years of Retail experience; luxury a plus
RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
Strong interpersonal, organizational, and communication skills
Able to work independently as well as collaboratively
Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V

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More about this job

Responsibilities

Deliver an engaging luxury retail experience, build and maintain client relationships, resolve customer issues, and meet individual and store sales goals. Support store operations by following procedures, communicating issues, completing opening and closing duties, protecting company assets, and maintaining product presentation and a clean environment.

Requirements

Requires 2–4 years of retail experience; luxury retail experience is an advantage, and luxury or high-end product experience is strongly preferred. Ready-to-wear or footwear experience is a plus, along with strong interpersonal, organizational, and communication skills, computer proficiency, and the ability to work independently and collaboratively.

Skills

Customer Service
Client Relationship Building
Sales
Sales Goal Achievement
Communication
Interpersonal Skills
Organization
Problem Resolution
Point-of-Sale Systems
Retail Operations
Visual Merchandising
Product Knowledge
Teamwork
Time Management
Loss Prevention
Computer Skills

Visa sponsorship

Not detected in the job text

Keywords

Luxury Fashion
Retail
Customer Service
Clienteling
Sales Goals
Key Performance Indicators
Client Conversion
Client Retention
Point-of-Sale System
Store Operations
Opening And Closing Duties
Company Policies And Procedures
Visual Merchandising
Product Presentation
Product Knowledge
Ready-To-Wear
Footwear
Luxury Goods
Loss Prevention
Shrink Reduction
Italian Craftsmanship

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