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Teaching Assistant
ISNA Canada
Mississauga, ON
Added 29 days ago
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ISNA Canada
Mississauga, ON
Added 29 days ago
Case Aide
ISNA Canada
Mississauga, ON

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ISNA Canada

Case Aide

Mississauga, ON, Canada

Part-time

Within 25 km of Milton · About 19.4 km from the city centre

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Job details

Job type: Part-time
Posted: Sep 27, 2026

Original job description

Responsibilities

Developing and maintaining organizational systems and processes
Providing administrative and operational support to the department
Supporting department programming, client communication, and partner outreach
Managing, organizing, and consolidating data and departmental records
Assisting with event planning, coordination, and on-site support
Providing administrative and personal assistance to ISNA Cares Manager, including scheduling, correspondence, coordination, follow-ups, and other day-to-day tasks
Supporting staff with various administrative tasks and special projects
Coordinating meetings, calendars, documents, and other logistical needs as required
Assisting with research, reporting, documentation, and preparation of materials
Following up on outstanding tasks and supporting internal communication and coordination
Other duties and responsibilities as required by the department and organization

Required Skills:

Fully aligned with the message, mission, vision, and core values of ISNA Canada
Strong organizational, administrative, and project management skills
Highly detail-oriented with the ability to manage multiple priorities, programs, and deadlines simultaneously
Experience or demonstrated ability in program planning, development, implementation, and evaluation
Ability to support community programs from initial planning through execution, including logistics, participant communication, outreach, and follow-up
Strong community outreach and engagement skills, with the ability to build relationships with members, community partners, schools, organizations, and service providers
Strong interpersonal and communication skills, with the ability to communicate effectively with clients, staff, volunteers, partners, and community members
Familiarity with clinical and client-service environments, including client intake, scheduling, documentation, referrals, follow-up, and maintaining appropriate confidentiality and professional boundaries
Understanding of basic clinical and mental health service workflows and the ability to support clinicians and clients in an organized and professional manner
Ability to handle sensitive client information with discretion and follow organizational privacy and confidentiality policies
Good working knowledge of Microsoft Office, Google Workspace/G Suite, Calendly, and Jane; experience with other client management, scheduling, or clinical software is an asset
Comfortable learning and adapting to new software applications and organizational systems as needed
Strong time-management skills with the ability to prioritize competing demands and meet deadlines
Ability to respond to members' and clients' requests with patience, professionalism, and enthusiasm; understand their needs and escalate issues when appropriate
Ability to work independently with minimal supervision while also contributing effectively within a multidisciplinary team
Strong conflict-management, problem-solving, and de-escalation skills
Proven ability to adapt to a constantly changing environment, respond calmly to unexpected situations, and exercise sound judgment
Demonstrated emotional maturity, professionalism, and discretion when working with clients, staff, and community members
Demonstrated ability to take initiative, identify gaps, and develop practical solutions without requiring constant direction
Ability to coordinate multiple stakeholders and follow through on tasks, commitments, and program deliverables
Demonstrated ability to communicate and connect effectively with people from diverse cultural, ethnic, socioeconomic, and professional backgrounds
Strong understanding of and commitment to community service, mental health, social services, and faith-based programming
Ability to represent ISNA Canada professionally and positively when engaging with community members, external organizations, and partners
Previous experience in social services, mental health, counselling, community programming, healthcare, nonprofit organizations, or a related field is an asset

Required Qualifications

Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act, for the duration of the employment
Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

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More about this job

Responsibilities

The Case Aide at ISNA Canada will keep department systems and records organized, support the ISNA Cares Manager with scheduling and correspondence, and help plan and run community events and programs. The role also includes outreach to partners and day-to-day administrative tasks.

Requirements

Candidates need strong organizational and detail skills, experience with program planning and community outreach, and comfort with Microsoft Office, Google Workspace, Calendly and Jane. Discretion with sensitive client information and alignment with ISNA Canada's mission are required.

Skills

Microsoft Office
Google Workspace
G Suite
Calendly
Jane
Scheduling
Records management
Data consolidation
Program planning
Program evaluation
Community outreach
Event coordination
Client intake
Client communication
Confidentiality
Conflict resolution
De-escalation
Project management
Time management
Stakeholder coordination
Documentation
Referral coordination
Report preparation
Bilingual communication
Cultural competence

Keywords

Case Aide
administrative assistant
case management aide
client intake
scheduling
community outreach
program coordination
event planning
Microsoft Office
Google Workspace
Calendly
Jane
records management
mental health support
social services
nonprofit
faith-based programming
part-time

Tools

Microsoft Office
Google Workspace
Calendly
Jane

Languages

English

Seniority

Entry level

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