*Please note: this is a contract position until March 31, 2026 with the opportunity for extension or permanent.
Position Summary
The incumbent will conduct client intakes and assessments, create employment plans, provide support and case management to clients while monitoring progress. Interally this position is referred to as a Career Advisor.
This is a contract with the opportunity for permanent.
Roles and Responsibilities
- Collaborate with team to identify job seekers’ attributes/skills, and develop strategies to increase employability and meet client employment goals.
- Conduct comprehensive client intakes and determine needs; refer to appropriate internal or external services.
- Manage a large caseload and support clients as they progress through individualized employment/training plans.
- Identify barriers to employment, and assist clients in resolving those barriers including but not limited to: accessing. training and certifications, gaining experience through job trials/placements, accessing financial supports, reviewing specialized assessments, and/or implementing accommodation plans.
- Share relevant labour market information and assist clients in developing realistic career goals in a one-on-one setting.
- Review job posting information with clients and conduct review of skills and experience required to fulfill vacancies.
- Assist clients in accessing government funded programs and provide input to funders as needed.
- Maintain accurate notes and case documentation.
- Liaise with community agencies, government officials, members of the public and other staff to provide information or guidance on employment related services and/or relevant social service programs.
- Work collaboratively with team to coordinate monitoring of job placements with employers, coaching for job interviews or other employment related events, and employment retention supports.
- Market and promote agency through participation in job fairs, community board involvement and professional and/or business associations.
- Other duties as requested by Program Supervisor.
Qualifications and Educational Requirements
- Completion of a post-secondary education in social services, developmental services, or related.
- Minimum 2 years’ related experience supporting persons with disabilities and/or complex barriers to employment, handling a caseload and supporting, mentoring or counselling individuals.
- Competent understanding of federal, provincial and municipal employment related programs and services, legislation, eligibility and guidelines.
- Familiarity with community services networks and knowledge of Ontario income support programs.
- High level of computer proficiency in MS Office Suite (PowerPoint, Outlook, Word, Excel) and effective research skills.
- Previous experience using databases; experience using CAMS would be considered an asset.
- Client-focused with strong interpersonal skills which motivate and encourage others.
- Effective public speaking, listening and written communication skills with ability to produce grammatically accurate emails, letters and informal communications.
- Able to exercise discretion with personal and confidential information.
- Current and clear criminal record check, including vulnerable sector screening.
- Valid Ontario driver license, up-to-date vehicle insurance and reliable transportation is essential.
- Must be resourceful, organized, and efficient, with well-developed time management skills; attention to detail.
- Works well both independently and collaboratively, as part of a team.
- Ability to multitask and work well in stressful, sometimes crisis, situations; excellent communication skills.
Additional Notes
- Additional languges is considered an asset.
- Travel outside the office will be necessary.
- May require non-standard working hours (evenings & weekends).
- Must have the ability to work from home as needed.
- META does not use AI in its recruiting and this is for an open position.
META Employment Services is an Equal Opportunity Employer, committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require any accommodations during the recruitment process, please let us know by calling (613) 966-9069 or by emailing hr@metaservices.ca.
This job posting is to fill an existing vacancy.
