GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.
The Building Operator is responsible for the day-to-day operation, maintenance, inspection, and repair of building systems to ensure a safe, efficient, and professional environment for tenants and visitors. The successful candidate will provide reliable building operations while delivering exceptional customer service and fostering positive tenant relationships.
RESPONSIBILITIES
Building Operations & Maintenance
- Operate, monitor, inspect, and maintain all building systems, including HVAC, electrical, plumbing, mechanical, Building Automation Systems (BAS), and life safety systems.
- Conduct routine inspections of mechanical rooms, electrical rooms, rooftops, common areas, and tenant spaces.
- Troubleshoot equipment and perform repairs to maintain building reliability and tenant comfort.
- Respond promptly to service requests, building deficiencies, and emergency situations.
- Complete scheduled preventive maintenance and maintain detailed maintenance records.
- Monitor and optimize building performance, energy usage, and system efficiency.
- Ensure all equipment and systems operate in accordance with manufacturer recommendations and company standards.
- Assist with capital projects, equipment replacements, and building improvement initiatives.
- Maintain the overall appearance and operational readiness of the property.
Tenant Relations & Customer Service
- Serve as a primary point of contact for tenants regarding maintenance requests, building services, and operational concerns.
- Deliver exceptional customer service through professional, responsive, and timely communication.
- Develop and maintain positive working relationships with tenants to support a high level of tenant satisfaction and retention.
- Proactively communicate maintenance activities, service disruptions, building projects, and operational updates.
- Follow up with tenants after service requests to ensure concerns have been fully resolved.
- Coordinate access to tenant spaces for maintenance and contractor activities while minimizing disruption to business operations.
- Support tenant move-ins, move-outs, and special projects as required.
- Collaborate with Property Management to address tenant concerns and enhance the overall tenant experience.
- Maintain a professional appearance and represent the property in a positive manner at all times.
Health, Safety & Compliance
- Ensure compliance with all health, safety, environmental, and company policies.
- Conduct routine safety inspections and identify potential hazards.
- Participate in emergency response procedures and on-call rotations as required.
- Support fire alarm testing, emergency drills, and life safety compliance activities.
- Adhere to WHMIS, Lockout/Tagout, and other applicable safety procedures.
Contractor Coordination
- Coordinate and oversee contractors performing work within the building.
- Ensure contractor compliance with building rules, safety protocols, and security requirements.
- Review completed work and identify deficiencies as required.
QUALIFICATIONS
Education
- High School Diploma or equivalent.
- Building Environmental Systems (BES I or II) certification is considered an asset.
Experience
- Minimum 3 years of experience in commercial building operations or facilities maintenance.
- Experience with HVAC, mechanical, electrical, plumbing, and Building Automation Systems (BAS).
- Proven ability to provide exceptional tenant and customer service in a commercial office environment.
Core Competencies
- Strong building operations and maintenance expertise.
- Excellent tenant relations and customer service skills.
- Strong troubleshooting and problem-solving abilities.
- Effective verbal and written communication.
- Ability to prioritize work and manage multiple tasks.
- Professional, dependable, and service-oriented approach.
- Strong attention to detail and commitment to safety.
Preferred Certifications
- BES I or II
- WHMIS
- Working at Heights
- First Aid/CPR
- Valid Driver's Licence
The base salary for this position is between $50,200.00 to $75,300.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
WHAT WE OFFER
- 3 weeks of vacation per year
- 3 paid personal days per year
- Half-day every Friday before a long weekend
- Eligible to participate in our annual performance based bonus program
- A comprehensive health benefits plan that supports you and your family
- Up to $2,000 annual education allowance
- Up to $5,000 annual mental health coverage
- A friendly, welcoming, and supportive culture
- Many social and team events!
Our Business
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.
Our Commitment to Diversity
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
