About 247 Fulfillment
247 Fulfillment, founded in 2020, is a premium, high-touch fulfillment partner for fast-growing ecommerce brands. We manage warehousing, shipping and order fulfillment so our clients can focus on scaling their businesses.
We operate facilities across Canada and the US, in Vancouver, BC, Mississauga, ON and Groveport, Ohio. Our team works in an environment that prioritizes service, accuracy and continuous improvement, and we aim to deliver logistics beyond expectations for clients and partners alike.
About the role
The Billing Analyst is the single owner of client billing questions, carrier accountability and shipping reconciliation across all 247 Fulfillment facilities. When a client asks "why was I charged this?", you own the answer from first question to resolution.
- Location: Mississauga, ON (on-site)
- Type: Full-time, permanent
- Reports to: Director
- Works with: Operations (all sites), Accounting, Customer Success and Sales
This is a new role created to give billing a clear owner. You will help shape how billing works here, not just run an existing process.
What you'll own
Billing disputes
- Own every client billing inquiry and dispute from start to finish: investigate, respond to the client, and close it out.
- Parcel and shipping disputes: research and resolve them yourself using carrier, shipment and invoice data.
- Warehouse disputes (storage, picks, receiving, special projects, accessorials): own the answer and the client conversation, with operations supplying the supporting facts such as receiving logs, storage counts and photos.
- Recommend credits or adjustments when warranted, and document the root cause so the same issue does not repeat.
Carrier accountability
- Audit carrier invoices (UPS, FedEx, Canada Post, Purolator, LTL and others) for errors: address corrections, residential and fuel surcharges, dimensional-weight adjustments, duplicate charges and service failures.
- File and track carrier claims for refunds, late deliveries, loss and damage.
- Escalate and resolve chargebacks and account issues with carriers and retail partners.
- Approve carrier invoices for payment before they go to Accounting.
Shipping reconciliation
- Reconcile carrier invoices against shipments and client billing on a weekly cadence.
- Flag carrier adjustments that have not been re-billed, and client charges that do not match a shipment.
- Investigate variances between operational records and billing data, and report findings.
Process and reporting
- Build and maintain standardized billing procedures, dispute workflows and documentation.
- Maintain data integrity in billing and shipping systems, including client rate cards and charge codes.
- Prepare regular reports on disputes, carrier recoveries and reconciliation results for leadership.
What this role is not
Accounts receivable (client invoicing and collections) and accounts payable stay with our Accounting team. You will partner closely with Accounting, approving carrier invoices before payment and sharing reconciliation results, but you will not run AR or AP.
Qualifications
Required
- 2+ years in billing, freight or parcel audit, or shipping reconciliation, ideally at a 3PL, carrier, freight audit firm or ecommerce brand.
- Must intimately understand parcel billing and its nuances (FSC, DAS etc).
- Working knowledge of parcel carrier pricing: zones, surcharges, accessorials and dimensional weight.
- Strong analytical skills, including data reconciliation and variance analysis across large datasets.
- Advanced Excel or Google Sheets (lookups, pivot tables) and the ability to learn new systems quickly.
- Clear, professional written communication for handling client disputes and carrier escalations.
- High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Nice to have
- Experience with a WMS such as ShipHero, or with carrier billing portals.
- Experience filing and recovering carrier claims.
- Experience with both Canadian and US carriers.
- Diploma or degree in Finance, Accounting, Supply Chain, Business or a related field, or equivalent practical experience.
How success is measured
- Billing disputes resolved quickly and with fewer escalations to operations.
- Dispute rate falling over time as root causes are fixed.
- Dollars recovered from carrier audits and claims each month.
- Share of carrier adjustments re-billed or disputed, with nothing left unreviewed.
- Weekly shipping reconciliation completed on schedule.
Compensation and posting details
- Salary: C$60,000 – C$70,000 per year, based on experience
- Vacancy: This posting is for an existing vacancy.
