About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Duties and Responsibilities
Primary Responsibilities
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Answer high volume of incoming emails and calls proactively in order to ensure that customers, partners and vendors inquiries are effectively resolved
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Answer all Partner requests received and coordinate/dispatch the services accordingly.
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Daily use of Salesforce to place all request
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Ensure that all invoices are submitted by the dates established
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Follow through on requests to ensure work has been completed.
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Ensure request for repairs are billed to Partners in a timely and accurate manner.
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Ensure effective client communication and immediate response to client concerns.
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Ensure internal and external customer satisfaction.
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Provide support to team and act as a point of contact.
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Generate reports as per manager’s request.
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Responsible for collections in assigned territory
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Meet Accounting department month end deadlines by having all costs/revenue entered in system.
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Additional Responsibilities
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Perform all daily functions in alignment with company mission, vision, and values
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Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
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Adhere to all company policies, procedures, and labour laws
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Actively participate in and contribute during meetings, sessions, or company projects
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Protect company assets from damage and misuse
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Perform other related duties as may be required from time to time
Job Requirements/Expectations
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Requires general understanding of business processes plus basic accounting knowledge.
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Problem analysis and problem solving skills
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Must have accurate data entry skills & superior knowledge of Word/Excel.
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Ability to work effectively with Accounting Packages.
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Excellent customer service abilities.
Skills
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Effective planning, organizing and time management skills.
- Spanish is an asset
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Detailed oriented. Ability to work with minimal supervision under tight deadlines.
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Attention to detail and accuracy
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Strong verbal and written communication skills
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Problem analysis and strong problem solving abilities.
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Initiative and confidentiality
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Ability to multitask and prioritize in a fast paced environment
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Information gathering and information monitoring skills
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Basic mathematical skills
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Knowledge of basic accounting
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2 + years PC experience including spreadsheets and MS Office
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Excellent interpersonal skills
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Knowledge of basic accounting
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Self-motivated.
Education and Experience
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Post-secondary education preferably and 2 + years’ experience in an administrative role.
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Minimum 2 + years’ experience in customer service/office administration related field.
