Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career - and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
The Bilingual Contract Specialist provides essential administrative and operational support across the tender and contract lifecycle for ZOLL Medical's Canadian commercial operations. This role supports the preparation, coordination, and tracking of bids, contracts, pricing updates, and customer agreements.
The Bilingual Contract Specialist is detail-oriented, organized, fluent in both English and French, and works cross-functionally with Sales, Legal, Risk, Operations, and Customer Service teams.
Essential Functions
- Support the preparation, coordination, and submission of RFP/RFQ responses and proposal documents for Canadian customers.
- Assist the Commercial Contract Manager in maintaining bid and contract tracking tools, ensuring deadlines and documentation remain accurate.
- Help draft, review, and process commercial contracts and customer agreements, ensuring compliance with internal policies.
- Coordinate approval workflows, signatures, and document management within contract systems.
- Support pricing activities in validating customer eligibility and implementing updates or amendments.
- Help investigate and resolve pricing or contract discrepancies by gathering information and collaborating with Sales and Customer Service.
- Maintain accurate records for GPO memberships, customer agreements, amendments, and product/pricing updates.
- Work with internal teams (Sales, Legal, Operations, Risk) to gather information needed for contract and proposal activities.
- Contribute to maintaining templates, libraries, and administrative tools used for bids and contracts.
- Assist the Commercial Contract Manager with identifying process improvements that enhance accuracy, efficiency, and compliance.
Required/Preferred Education and Experience
- Post-secondary education in Business, Administration, Paralegal, or a related field required
- 2+ years of experience in contract administration, proposals, procurement, or related administrative work required
Knowledge, Skills and Abilities
- Fluency in English and French (written and verbal) required
- Strong attention to detail with the ability to manage multiple deadlines and maintain accurate documentation
- Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with Salesforce, DocuSign, and Ariba or a similar contract management system is a plus
- Strong communication and interpersonal skills, with the ability to work effectively across cross-functional teams
- Ability to interpret and organize contract or pricing information with guidance from the Commercial Contract Manager
- Demonstrated organizational skills and ability to work in a fast-paced, deadline-driven environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Talking - Occasionally
- Hearing - Occasionally
- Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
Français :
Le spécialiste des contrats bilingue apportera un soutien administratif et opérationnel essentiel tout au long du cycle de vie des appels d’offres et des contrats pour les activités commerciales de ZOLL Medical au Canada. Ce poste consiste à soutenir la préparation, la coordination et le suivi des appels d’offres, des contrats, des mises à jour tarifaires et des accords clients.
Le candidat idéal est minutieux, organisé, maîtrise parfaitement l’anglais et le français, et est à l’aise pour travailler de manière transversale avec les équipes commerciales, juridiques, de gestion des risques, des opérations et du service client.
Responsabilités principales
- Assister à la préparation, à la coordination et à la soumission des réponses aux appels d’offres et des documents de proposition destinés aux clients canadiens.
- Aider le responsable des contrats commerciaux à gérer les outils de suivi des appels d’offres et des contrats, en veillant à ce que les échéances et la documentation restent exactes.
- Aider à la rédaction, à la révision et au traitement des contrats commerciaux et des accords clients, en veillant au respect des politiques internes.
- Coordonner les processus de validation, les signatures et la gestion des documents au sein des systèmes de gestion des contrats.
- Soutenir les activités de tarification en validant l’éligibilité des clients et en mettant en œuvre les mises à jour ou les modifications.
- Contribuer à l’analyse et à la résolution des divergences de tarification ou contractuelles en recueillant des informations et en collaborant avec les équipes des ventes et du service client.
- Tenir à jour des registres précis concernant les adhésions aux GPO, les accords clients, les avenants et les mises à jour des produits et des tarifs.
- Collaborer avec les équipes internes (Ventes, Juridique, Opérations, Risques) afin de recueillir les informations nécessaires aux activités liées aux contrats et aux propositions.
- Contribuer à la mise à jour des modèles, des bibliothèques et des outils administratifs utilisés pour les appels d’offres et les contrats.
- Assister le responsable des contrats commerciaux dans l’identification d’améliorations de processus visant à renforcer la précision, l’efficacité et la conformité.
Qualifications :
- Maîtrise de l’anglais et du français (écrit et oral) requise.
- Formation en commerce, administration, assistance juridique ou dans un domaine connexe.
- 2+ ans d’expérience dans l’administration des contrats, les appels d’offres, les achats ou des tâches administratives connexes.
- Grand souci du détail, capacité à gérer plusieurs échéances simultanées et à tenir à jour une documentation précise.
- Maîtrise de Microsoft Office (Word, Excel, PowerPoint) ; une expérience avec Salesforce, DocuSign et Ariba ou un système de gestion des contrats similaire est un atout.
- Excellentes compétences en communication et en relations interpersonnelles, avec la capacité de travailler efficacement au sein d’équipes pluridisciplinaires.
- Capacité à interpréter et à organiser les informations relatives aux contrats ou aux tarifs sous la supervision du responsable des contrats commerciaux.
- Sens de l’organisation et capacité à travailler dans un environnement dynamique, soumis à des délais serrés.
The annual salary for this position is:
$60,000.00 to $68,000.00
Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.
