There is an immediate need for a Associate Account Executive located in the Greater Toronto Area, Ontario (Mississauga head office; field-based across the GTA and Southern Ontario) at SupraITS. If you are a recent graduate who wants to build a career in technology account management by getting in front of real customers from day one, then this position is for you.
Company Overview
ABOUT SUPRA ITS
Founded in 1999, Supra ITS has grown into a globally trusted IT partner, delivering world-class Managed IT, Cybersecurity, Digital Transformation, Application Services, and Business Process Outsourcing (BPO) Services. Headquartered in Mississauga, Supra ITS operates with 650+ employees worldwide, including Network Operations Centers (NOCs) in Canada and India, ensuring 24/7 IT support and seamless service delivery.
Supra ITS provides a full spectrum of IT solutions, including server and network management, private cloud, disaster recovery, service desk support, and advanced security services. With a security-first approach and SLA-driven commitments, Supra ITS takes complete ownership of IT services, allowing clients to focus on growth while ensuring uninterrupted operations.
A vendor of established track record, Supra ITS is dedicated to long-term client success through tailored, scalable IT solutions. Canon Canada’s strategic investment in Supra ITS strengthens this commitment by integrating Canon’s cutting-edge technologies with Supra’s agile IT services. This partnership fosters innovation, enhances efficiency, and accelerates digital transformation, providing customers with superior IT solutions that are scalable, secure, and customer centric.
For more information, visit www.supraits.com.
Team Overview
This is your opportunity to join a dynamic company with a team that works very well together and has solid organized structures in place. Supra is rebuilding its Managed Services account management function in Canada around a pod model: every customer has a named Account Manager who owns the relationship and the revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services customers ranging from fast-growing small businesses to complex multi-site enterprises, and works closely with Supra’s delivery, security, and leadership teams in Canada and India.
YOU ARE!
You are a people person who likes to be out of the office. You would rather meet a customer face to face than send a fourth email. You are comfortable walking into a customer’s office, introducing yourself, and listening carefully to what is working and what is not.
You are organized and reliable. Renewal dates, follow-ups, quotes, and meeting notes do not slip through your fingers. You keep the CRM current because you know the whole pod depends on it.
You are curious about technology and hungry to learn the business. You may not know what a managed services agreement or MRR is yet, but you want to, and you learn fast from the Account Managers and CITMs around you.
The Associate Account Executive is the entry point to Supra’s account management career ladder. Working alongside an Account Executive and the Account Managers, you support a book of small and mid-size managed services customers: joining and leading customer visits, coordinating renewals and quotes, preparing review meetings, and making sure every customer request is followed through to closure with the CITM pod. Within the first year you are expected to own a set of smaller accounts outright. The role reports to the
Director of Customer Success, based in Canada.
This is a field role based in the Greater Toronto Area. Supra is a hybrid workplace, but this position exists to be in front of customers: you will spend the majority of your working week on site with customers across the GTA and Southern Ontario or at Supra’s Mississauga office, and time working from home will be limited. As an Associate you will typically be with customers two to three days a week, initially alongside a senior colleague and increasingly on your own. A valid Ontario driver’s licence and access to a reliable vehicle are required.
Key Responsibilities Customer Engagement In The Field
- Join Account Executives and Account Managers on customer visits, reviews, and onboarding meetings; lead your own visits for assigned smaller accounts.
- Build a working relationship with the day-to-day contact at each assigned customer and know their environment, their open tickets, and their upcoming needs.
- Capture meeting notes, actions, and customer feedback in the CRM within 24 hours of every visit.
Renewals, Quotes, and Account Administration
- Maintain the renewal calendar for the book you support; prepare renewal paperwork and quotes 90 days ahead and chase them to signature.
- Prepare pricing and quotes for hardware, software, licensing, and service additions with guidance from the Account Executive and the pricing desk.
- Keep account records, contacts, contract terms, and agreement details accurate in ConnectWise and the CRM.
Working in the Pod with CITMs
- Work daily with the Customer IT Manager assigned to each account; bring customer concerns to the CITM and bring the CITM’s technical recommendations back to the customer in plain language.
- Prepare health reports and review packs (ticket trends, SLA performance, open projects) for customer reviews run by the pod.
- Track every customer commitment made by the pod to closure and escalate when something is stuck.
Learning and Development
- Complete Supra’s onboarding on managed services agreements, MRR, service catalogue, and ConnectWise within the first 90 days.
- Shadow renewals, QBRs, and save situations; progressively take ownership of accounts as competence is demonstrated.
- Pursue vendor sales fundamentals (Microsoft, Cisco, Dell, HPE, or similar) in the first year.
Qualifications & Skills
Education & Experience
- Bachelor’s degree or college diploma in Business, Marketing, Information Technology, or a related field, completed within the last two years.
- Co-op, internship, customer service, retail, or inside sales experience is an asset; a demonstrated interest in technology is essential.
- No prior managed services experience required; we will teach the business to the right person.
Knowledge & Aptitude
- Working familiarity with Microsoft 365, and the ability to learn ConnectWise, CRM, and quoting tools quickly.
- Comfortable with numbers: basic quoting, margins, and reading a simple report.
- Clear, professional written and spoken English; French is an asset.
Soft Skills
- Strong relationship instincts: warm, attentive, and comfortable meeting new people in person.
- Highly organized with disciplined follow-through; nothing a customer asks for gets lost.
- Coachable, eager to learn, and resilient when a customer is unhappy.
- Team player who is comfortable taking direction from Account Managers and CITMs in a pod.
Skills: relationship building,inside sales,microsoft applications,crm databases,connectwise
