Job Summary
Coordinate the Maintenance services, and other Ad Hoc Work as requested by our customers. Also assist in sales by creating strong relationships with the customer to meet and/or exceed their expectations in an efficient and cost-effective manner.
Duties and Responsibilities
Primary Responsibilities:
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Maintain, accept, reply, and update systems information as required
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Locate and hire contractors to complete specific work requested by customer.
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Follow-up with Subcontractors on work progress and communicate results to the customer.
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Assist with regular monthly billing. Follow up with contractors regarding invoicing and contracts, WSIB, etc.
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Upon completing the job, collect all required documentation (sign off or photos) including invoices from the subcontractor in order to complete the Billing process.
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Process invoices from contractors and bill the customers according to UCSL’s accounting procedures.
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Ensure health and safety compliance.
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Work on systems and complete all work orders
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Review all inbound requests and work orders and distribute accordingly to the appropriate personnel, follow-up to ensure all requests have been revised, completed, confirmed.
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Follow-up on work status
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Work closely with accounting to ensure billing is done on a timely and accurate basis
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Support National Services team, attend weekly meetings, complete monthly Quality Report.
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Create quotations required for your manager.
Customer Service:
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Ensure customer is always satisfied with quality of service being performed in their location.
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Respond immediately to all customer concerns and requests.
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As a United representative, project a professional image in your day to day interactions with customers, including but not limited to (UCSL dress code, communication etiquette, preparation for meetings, timely responses, follow-ups and sense of urgency.
Technology & Assets Responsible for managing business using United technologies provided (Salesforce/SAP/Outlook). Responsible for asset management
Additional Responsibilities: Perform all daily functions in alignment with company mission, vision, and values. Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
Job Requirements and Expectation
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Available to address customer, and/or Subcontractors needs and concerns in a timely manner.
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Ability to deal with high level of stress and solve problems as they arise.
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Ability to work flexible shifts as may be required.
Skills
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Intermediate financial knowledge
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Excellent customer service skills
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Strong verbal and written communication skills
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Superior time management and problem-solving skills
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Being proactive in dealing with daily issues and concerns
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Computer competency
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Ability to work independently
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Ability to exude positive attitude and promote a healthy work environment
Education/Experience
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Post-secondary education in Business Administration or related field
Minimum of 5 years’ administrative experience
