Jobs in Milton

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Within 25 km of Milton

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United Services Group

Operations Account Manager - Facilities and Maintenance

Brampton, ON, Canada
Mississauga, ON, Canada

Within 25 km of Milton · About 21.5 km from the city centre

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Job details

Posted: Oct 17, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus

The Operations Account Manager is responsible for managing customer relationships, operational performance, and financial results across an assigned territory. As the primary liaison between United and its customers, this role ensures service excellence, customer retention, workforce effectiveness, and operational compliance.

Working closely with Workforce Relations and Talent Acquisition, the Operations Account Manager proactively addresses customer needs, resolves operational challenges, drives revenue growth, and supports the recruitment, development, and retention of a high-performing workforce.

Job Requirements & Expectations

Frequent travel within the assigned territory.
Ability to work in a fast-paced, high-pressure environment and effectively solve problems.
Flexibility to work rotating schedules as required.
Availability to support operational and customer needs in a 24/7 environment.

Customer Relationship Management

Serve as the primary point of contact for customers within the territory.
Build strong customer relationships through proactive communication and service support.
Conduct regular store visits, business reviews, and stakeholder meetings.
Manage customer concerns, escalations, and service recovery efforts.
Monitor service quality and implement improvement plans to enhance customer satisfaction.

Workforce Relations & Talent Acquisition

Partner with Workforce Relations to monitor performance and implement improvement initiatives.
Collaborate with Talent Acquisition on workforce planning, recruitment, onboarding, and retention.
Ensure staffing levels align with customer and operational requirements.

Operational & Financial Management

Manage location performance, profitability, revenue retention, budgets, and cost controls.
Identify revenue growth opportunities, including contract expansions and special projects.
Support pricing, quoting, and business development initiatives.
Monitor financial performance, labor costs, materials, inventory, and company assets.

Leadership & Performance Management

Coach, mentor, and support frontline teams to achieve operational excellence.
Support workforce development, training, and performance management initiatives.
Promote a culture of accountability, safety, continuous improvement, and customer focus.

Compliance & Process Excellence

Ensure compliance with company policies, customer requirements, and health and safety standards.
Drive adoption and effective use of operational systems and technology platforms.
Monitor key performance indicators, audits, inspections, quality standards, and service delivery expectations.

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More about this job

Responsibilities

The Operations Account Manager is responsible for managing customer relationships, operational performance, and financial results across an assigned territory. This role acts as the primary liaison to ensure service excellence, drive revenue growth, and oversee workforce effectiveness.

Requirements

The role requires the ability to work in a fast-paced, high-pressure environment with frequent travel and availability for a 24/7 operational schedule. Candidates must demonstrate strong leadership, financial acumen, and the ability to manage complex customer service and operational compliance needs.

Skills

Operational management
Financial management
Team leadership
Performance management
Workforce planning
Service recovery
Budgeting
Cost control
Compliance monitoring
Problem solving
Stakeholder management
Business development
Coaching
Safety compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Facilities management
Maintenance
Account management
Operations
Customer retention
Workforce relations
Talent acquisition
Profitability
Revenue growth
Budgeting
Cost control
Service quality
Compliance
Health and safety
Performance indicators
Business reviews
Stakeholder meetings
Service recovery
Onboarding
Training
Mentoring
Accountability
Continuous improvement
Operational excellence
Retail services
Commercial services

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