Key Account Coordinator
Customer Relations | Account Support | Manufacturing
Location: Mississauga, Ontario
Employment Type: Full-Time | On-Site
About Elton Manufacturing
Founded in 1981, Elton Manufacturing is a Canadian manufacturer specializing in garage door windows, weatherstripping, entry door lites, and innovative building products.
For more than 40 years, we have built strong relationships with customers across North America through product innovation, consistent quality, and exceptional customer service.
As we continue to grow, we are looking for a proactive and customer-focused Key Account Coordinator to support our key U.S. customers and strengthen our customer relationships.
The Opportunity
We are seeking an organized, responsive, and detail-oriented Key Account Coordinator to serve as a primary point of contact for key U.S. customers.
This role is responsible for maintaining strong customer relationships, coordinating internal activities, providing timely updates, and ensuring customer inquiries and concerns are addressed effectively.
The ideal candidate is a strong communicator who takes ownership, anticipates customer needs, and works collaboratively with internal teams to deliver an exceptional customer experience.
Key Responsibilities
Customer Relationship Management
- Act as a primary point of contact for assigned key U.S. customers, ensuring timely responses to inquiries, requests, and concerns.
- Proactively contact purchasing representatives at key accounts to identify potential challenges, gather feedback, and maintain strong relationships.
- Follow up on newly launched products, initial shipments, and samples to ensure customer satisfaction and identify opportunities for improvement.
- Maintain regular communication with customers regarding order status, product updates, and outstanding action items.
Account Coordination & Communication
- Work closely with outside sales representatives and internal departments, including Operations, Engineering, Quality, and Shipping, to resolve customer-related issues.
- Track customer requests and action items through resolution, ensuring accountability and timely communication.
- Coordinate customer updates and escalate concerns when necessary.
- Support customer communications through organized email campaigns, product announcements, and other mass communications.
New Customer Onboarding & Product Support
- Coordinate onboarding activities for new customers, including the preparation and distribution of standard account setup documentation.
- Prepare and present program-specific materials, product documentation, and relevant customer information.
- Coordinate sample preparation, shipments, tracking, and follow-up communications.
- Ensure new customers receive the information and support required for a successful product launch.
Customer Database & Administration
- Maintain accurate and up-to-date customer records, contact information, and account details.
- Record relevant customer feedback, field information, and follow-up activities.
- Maintain organized documentation of customer communications, outstanding issues, and resolutions.
- Support continuous improvement of customer service processes and account management practices.
Required Skills & Experience
- Previous experience in customer service, account coordination, sales support, or a similar role.
- Excellent written and verbal communication skills, with a professional and customer-focused approach.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Demonstrated ability to solve problems, take initiative, and follow through on commitments.
- Strong listening skills and ability to develop positive, long-term customer relationships.
- Comfortable making proactive customer calls and managing professional business communications.
- Proficiency in Microsoft Office, particularly Outlook and Excel.
- Experience using ERP, CRM, or customer management systems.
- Ability to collaborate effectively with cross-functional teams.
Preferred Qualifications
- Previous experience in the garage door industry.
- Experience supporting manufacturing, industrial, or building-products customers.
- Familiarity with U.S. customer accounts, distribution networks, or OEM relationships.
- Experience coordinating new product launches, samples, or customer onboarding activities.
Success in This Role
Success will be measured by:
- Customer Responsiveness: Timely, professional responses and consistent communication.
- Proactive Account Management: Regular customer engagement and early identification of concerns.
- Problem Resolution: Effective coordination and follow-through on customer requests and issues.
- Customer Satisfaction: Positive customer feedback and strong account relationships.
- Organization & Accuracy: Accurate customer records, documentation, and action-item tracking.
- Cross-Functional Collaboration: Effective communication between customers, Sales, Operations, Engineering, and Quality.
Why Join Elton Manufacturing?
- Join an established Canadian manufacturer with over 40 years of industry experience.
- Work directly with key North American customers and cross-functional leadership teams.
- Play an important role in strengthening customer relationships and improving the customer experience.
- Be part of a growing organization focused on innovation, accountability, and continuous improvement.
- Competitive compensation with an annual bonus opportunity.
How to Apply
Interested candidates are encouraged to apply through LinkedIn with an updated resume highlighting their customer service, account coordination, or sales support experience.
We welcome applicants who are proactive, organized, and passionate about building strong customer relationships.
Elton Manufacturing is an equal opportunity employer.
