Brief Job Description:
VThis position will contribute to overall Power sales for Vertiv in the Greater Toronto and Southwest Ontario market. The Inside Sales Representative is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role works directly with customer opportunities to provide new equipment proposals and follow up on any customer questions or requests. Furthermore, the role provides a significant sales support function to help outside sales representatives improve their sales productivity by being the primary interface between the office and sales operations and the order entry functions.
The Inside Sales Representative will play a key role in structuring the sales process. This function includes pricing opportunities through the Vertiv solutions lines, organizing sales and marketing collateral, building quotes to bid on new business opportunities in generating incremental revenue, and managing customer satisfaction. This role will act as a first point of contact for urgent calls, emails and messages when outside sales representatives are not available. This position will be the liaison between the field sales team in the offices and the order entry and order coordination teams. Additionally, the role will have responsibility in assisting the outside sales representatives with post sales actions, and issues with invoicing disputes that require timely resolution that may arise.
RESPONSIBILITIES
- Works with sales team to develop and grow the sales pipeline to consistently meet revenue goals.
- Works with sales team to build quotes to bid on new business opportunities and generate incremental revenue.
- Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately.
- Works with the sales team and Vertiv marketing to develop database of customers within defined market segments.
- Collaborates with marketing in promotional material generation and communications to customers as needed.
- Coordinates with the sales team to assist in key sales events, including tradeshows, distributor showcases, off-site Lunch-N-Learn programs, including scheduling and arranging office events.
- Reviews order acknowledgements for accuracy.
- Tracks orders for shipments and coordinates with outside sales representative and traffic requiring special handling or expediting requirements. Assists with expediting procedures on late shipments as needed.
- Monitors order status for accounts on credit/contract hold and assist customers with credit/accounting questions.
- Reviews company inventory, shipping deliveries, manufacturing timeline, etc. to ensure products and services desired can be delivered to customer given their expectations/needs.
- Leverages data sources provided by internal sources; proactively uncovers contacts from external sources.
- Coordinates with appropriate resellers and/or Vertiv field sales teams on opportunities.
- Generates, updates and tracks CRM opportunities, whether originated or assigned.
- Responds accurately and timely to all requests from assigned region(s).
- Prepares customer correspondence as required by sales staff.
- Coordinates the purchase of buy-out equipment as part of the ordering process for various projects.
- Assists the sales staff whenever possible, including assisting with mis-ships, damaged shipments, and start-up/commissioning coordination.
- Coordinates invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delay in unsettled imbursements.
- Other duties as assigned.
MINIMUM QUALIFICATIONS
- BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience.
- 1+ years of work experience
- Excellent communication skills, both written and verbal
- Excellent customer service, organizational, and analytical skills.
- Ability to work and multi-task in a fast-paced environment.
- Knowledge of technology including software, hardware, and/or networking is preferred.
- Proficiency in MS Office
PREFERRED QUALIFICATIONS
- 2+ years sales or account management experience
- Experience working with resellers and direct customers
- Knowledge of UPS and/or power distribution equipment in the data centre
- Experience with CRM management
- Experience with order entry tools like Oracle or Salesforce
- None
TRAVEL REQUIRED
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in Canada. This is not a position for which sponsorship will be provided.
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
VERTIV BEHAVIORS
- Foster a customer-first mindset
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com
