IT Support Specialist (Level 2/3) - Onsite & Field Support
Location: Oakville, ON (Travel throughout the Greater Toronto Area)
Employment Type: Contract, Part-Time (Potential for Full-Time)
Hours: Approximately 20 hours per week, with potential to increase to 40 hours
Schedule: Primarily Tuesdays and Thursdays, with flexibility based on business requirements
Start Date: ASAP
Work Arrangement: Onsite / Field-Based
Position Overview
Our client is seeking an experienced and self-sufficient IT Support Specialist (Level 2/3) to provide hands-on technical support across multiple locations throughout the Greater Toronto Area (GTA).
The successful candidate will be responsible for troubleshooting and resolving hardware, software, networking, and infrastructure-related issues while supporting day-to-day IT operations across corporate offices, pharmacies, clinics, and other business locations.
This role will be primarily based out of the client's central office in Oakville, Ontario, with regular travel to surrounding GTA locations as required.
The ideal candidate is a proactive, customer-focused IT professional who can work independently, manage competing priorities, and provide reliable technical support to employees and senior leadership.
Required Qualifications
- 3–5+ years of experience providing Level 2 desktop, deskside, field, or infrastructure IT support in a corporate environment.
- Strong hands-on troubleshooting experience with Windows operating systems, desktops, laptops, printers, and peripheral devices.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN connectivity, switches, and routers.
- Experience diagnosing hardware failures, network connectivity issues, and general infrastructure-related problems.
- Familiarity with Microsoft 365, Active Directory, user account administration, and standard enterprise IT environments.
- Experience using IT service management platforms such as ServiceNow or similar ticketing systems.
- Ability to independently troubleshoot technical issues, prioritize support requests, and manage multiple tasks.
- Strong communication, customer service, and interpersonal skills, with the ability to support employees at all organizational levels.
- Demonstrated professionalism, discretion, and ability to maintain confidentiality when supporting sensitive business operations.
- Valid driver's license and reliable access to a vehicle for travel between GTA locations.
- Flexibility to accommodate evolving business requirements and potential increases in weekly working hours.
