Position Summary...This position is responsible for timely and accurate responses/solutions to both our phone and email requests from our internal/external customers including insights reports, while meeting strict deadlines on a daily/weekly basis.
What You'll Do...
- Communicate with carriers, DC teams, Store Support Centre (SSC) & Stores via telephone and email exercising a high level of urgency.
- Escalation point – provide assistance and escalation when required for stores.
- Accurately document a variety of customer requests via the Salesforce CRM system to ensure full circle resolution on all requests, while following policies and SOP’s
- Prepare National reports (store delivery schedules, off schedule, daily load reports, etc.) for all DCs within specified deadlines.
- Carrier delay reporting, ensuring store notification and follow up by tracking load arrivals and departures daily and research late deliveries.
- Complete trailer load revisions or temporary delivery window blockings.
- Assist Stores/Carriers/DCs with special events planning, emergency preparation and resolution (refrigerated truck requests, temperature integrity scripts, storage trailers, trailer accidents, product recalls, planned and unplanned power outages).
- Processing walmart ecommerce escalations through tracking, rescheduling deliveries and resolve issues by addressing errors.
The rate of pay for this position starts from $25.34/hr.
Le taux horaire pour ce poste débute à 25.34 $/h.
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 18 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
6800 Maritz Drive, Mississauga, ON L5W 1W2, Canada
Are you currently a Walmart associate?
Please login to your Workday account and use the Find Jobs report to apply for this job.
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