Jobs in Milton

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Within 25 km of Milton

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TW Centre de distribution

Customer Service Specialist – Bilingual

Mississauga, ON, Canada

Salary Range: $49,100 – $53,300 annually, commensurate with experience and qualifications. · Full-time

Within 25 km of Milton · About 21.5 km from the city centre

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Job details

Pay: Salary Range: $49,100 – $53,300 annually, commensurate with experience and qualifications.
Job type: Full-time
Apply by: Nov 14, 2026
Posted: Oct 15, 2026

Original job description

Job Description

TW, Canada’s leading distributor of parts and accessories for the diesel engine and heavy equipment markets, is seeking a Bilingual Customer Service Specialist (English/French) to join our team in Mississauga, Ontario.

Our Customer Service team is committed to delivering exceptional support to customers. We are looking for a friendly, resourceful, and knowledgeable professional who can provide accurate product information, responsive service, and effective solutions.

Salary Range: $49,100 – $53,300 annually, commensurate with experience and qualifications.

Key Responsibilities

Process a high volume of customer orders and inquiries by phone and email in a professional and courteous manner.
Manage product returns and provide the information needed to ensure an accurate and seamless process.
Research parts, inventory availability, and pricing through the warehouse management system (WMS), while documenting lost sales and their causes.
Partner with management and sales teams to improve efficiencies, uphold company policies, and support evolving business needs.
Develop expertise in products and solutions to confidently respond to questions related to products, pricing, and shipping.
Build productive, long-term customer relationships, anticipate customer needs, and identify relevant upselling opportunities.
Complete special projects and other duties as assigned.

Requirements

To join our team, you must, among other things:

Bilingual in English and French, both written and spoken, to support customers and colleagues across Canada.
Two or more years of customer service or related experience.
Strong organizational skills and a customer-focused approach.
Intermediate proficiency with Microsoft Office Suite.
Ability to address customer concerns effectively and de-escalate challenging situations.
Knowledge of the heavy vehicle parts market, or related industry experience, is an asset.

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More about this job

Responsibilities

Process customer orders and inquiries, manage returns, and research parts, inventory, and pricing using the warehouse management system. Build long-term customer relationships, provide product and shipping information, identify upselling opportunities, and collaborate with management and sales to improve service and efficiency.

Requirements

Applicants must be fluent in written and spoken English and French and have at least two years of customer service or related experience. Strong organizational and customer service skills, intermediate Microsoft Office proficiency, and the ability to resolve concerns and de-escalate challenging situations are required; heavy vehicle parts industry knowledge is an asset.

Skills

Bilingual English and French
Customer Service
Order Processing
Customer Inquiry Management
Returns Management
Product Research
Inventory Research
Pricing Research
Warehouse Management Systems
Microsoft Office
Upselling
De-escalation
Organization
Product Knowledge
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
English
French
Customer Orders
Customer Inquiries
Returns
Parts
Inventory Availability
Pricing
Warehouse Management System
Lost Sales
Microsoft Office Suite
Heavy Vehicle Parts
Diesel Engines
Heavy Equipment
Product Information
Shipping
Customer Relationships
Upselling
De-escalation
Sales Team Collaboration
Order Processing

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