Full-time jobs in Milton, Ontario

Find full-time jobs in Milton, Ontario and nearby towns within 25 km. Read the full details and apply.

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Bradford White

Customer Service Representative

Halton Hills, ON, L7G 0A3, Canada

$45,000–$50,000 annually (equivalent to approximately $21.63–$24.04 per hour · Full-time

Within 25 km of Milton · About 12.7 km from the city centre

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Job details

Pay: $45,000–$50,000 annually (equivalent to approximately $21.63–$24.04 per hour
Job type: Full-time
Posted: Oct 23, 2026

Original job description

Job Summary

The Customer Service Representative role is responsible for providing support to the Sales Team and providing a consistent first point of contact for clients through excellent telephone & email communications skills. Other duties may be assigned as necessary. Integrity, vision, professionalism and passion are key components of this position.

Duties and Responsibilities:

Enter new customer data and update changes to existing accounts in the corporate database.
Receive/Review & Input customer orders into computer system.
Make outbound follow-up calls to existing customers via telephone and e-mail cross-sell and up-sell where product availability is limited.

Communicate with client’s regarding direction, deliverables, and next steps
Record all orders relating to client (excel)
Communicate with internal departments (purchasing, shipping, sales) of the business as necessary
Work closely with the Production and Purchasing to answer any questions they may have concerning current and future orders
Respond to customer inquiries to determine needs, provide recommendations and quotes, and assist customers with the order process. Obtain information for future contact
Develop personal relationships while gaining a clear understanding of customer's business and requirements.
Provides the production team with key account forecasts and communicates changes to facilitate sales and operational planning
Suggests process improvements to enhance quality, efficiency, or communication
Follow up on pending issues/orders
Isolate and identify areas of improvement
Prepare and submit regular CSR, Order and Input/Call reports
Perform all other duties as assigned
Travel as required to key accounts and trade shows
Attend periodic sales training where applicable.
Perform other duties related to customer service as assigned.

Qualifications:

Two-three years of direct work experience in a sales or tele-sales capacity, or an acceptable combination of education and experience.
Demonstrated ability to communication with and assist company’s customers.
Solid experience in pre-call planning, call control, account development, and time management.
Strong problem identification and objection resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional written and verbal communication skills.
Excellent listening skills.
Self-motivated, with high energy and an engaging level of enthusiasm.
Able to perform basic calculations and mathematical figures.
Ability to work individually and as part of a team.
High level of integrity and work ethic.

Mental effort required to perform the job

Mental attentiveness to listen and understand; resolve issues; interface with customers, colleagues and suppliers. Cognitive effort required in decision-making and understanding the impacts of decisions. Memory recall of data and historical information. Mental and visual concentration for PC/Excel Work. Concentration in a fast-paced deadline-driven environment.

Working Conditions

Primarily works in a pre-assigned work station.

Compensation Range

$45,000–$50,000 annually (equivalent to approximately $21.63–$24.04 per hour

Vacancy Status

Replacement for promoted employee

AI Disclosure

Our recruitment process includes the use of AI-assisted tools to support candidate resume screening. Final hiring decisions are made by human reviewers.

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More about this job

Responsibilities

The role involves managing customer orders, maintaining account data, and providing support to the sales and production teams. It also requires proactive communication with clients to identify needs, provide quotes, and foster long-term business relationships.

Requirements

Candidates must have two to three years of direct experience in sales or tele-sales and possess exceptional communication and problem-solving skills. Proficiency in data entry, time management, and the ability to work effectively within a team are essential.

Skills

Customer Service
Sales Support
Data Entry
Order Processing
Cross-selling
Up-selling
Relationship Management
Communication
Problem Identification
Objection Resolution
Time Management
Excel
Reporting
Forecasting
Active Listening
Mathematical Calculation

Visa sponsorship

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Keywords

Customer Service Representative
Sales
Tele-sales
Account Management
Data Entry
Order Management
Cross-sell
Up-sell
Excel
Reporting
Forecasting
Production Planning
Purchasing
Shipping
Pre-call Planning
Call Control
Time Management
Problem Resolution
Relationship Building
Trade Shows
Sales Training
Database Management
Communication Skills
Mathematical Skills
Operational Planning
Process Improvement
Client Relations
Corporate Database
Deliverables
Business Requirements

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