Jobs in Milton

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Within 25 km of Milton

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Fuze Logistics Services Inc

Customer Service Representative

Mississauga, ON, Canada

Full-time

Within 25 km of Milton · About 21.5 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posted: Oct 21, 2026

Original job description

Customer Service Representative

Fuze Logistics Services is a next generation 3PL headquartered in Mississauga, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.

We are seeking a Customer Service Representative to join our team in Mississauga!

The successful candidate will be responsible for communicating with customers on service capabilities, work order input, coordination with dispatch and to provide information on shipment status.

Job Responsibilities and Duties:

Provides excellent customer service and insights on service offerings.
Handles customers requests efficiently and timely.
Opens customer accounts and updating information when necessary.
Tracks and traces shipment orders for delivery and updates freight shipments information in the system while keeping relevant parties informed
Offers best suited solutions to shipment delays or problems following up to ensure resolution.
Collects required documentation to ensure file completion.
Prepares freight shipments delivery reports when requested.
Works in collaboration with sales and operations teams to ensure customer satisfaction.
Perform other work-related duties as assigned.

Abilities and Skills:

Excellent organizational, interpersonal communication and computer skills.
Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
Must be able to work independently and productively with minimum supervision.
Recognize problems, identify possible causes and resolve routine problems.
Ability to establish and maintain professional atmosphere for, co-workers and customers.

Qualifications:

1 year of transport customer service.
Strong attention to detail, and very good local geographical knowledge.
Bring energy, enthusiasm and a positive attitude to the job.
Excellent verbal/written communication skills.
Experienced with Microsoft Office Suite.

What we offer:

Competitive salary, as well as other perks and benefits.
Dynamic Environment.
A Healthy work-life balance.
Opportunities for Career Growth!

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More about this job

Responsibilities

Respond to customer requests, explain service offerings, open and update accounts, and track shipments while keeping relevant parties informed. Coordinate with dispatch, sales, and operations; resolve shipment issues, collect documentation, and prepare delivery reports as needed.

Requirements

Requires at least one year of transportation customer service experience, strong attention to detail, and very good local geographical knowledge. Candidates should have excellent verbal and written communication, organizational and computer skills, Microsoft Office experience, and the ability to work independently under pressure.

Skills

Customer Service
Customer Communication
Shipment Tracking
Freight Coordination
Dispatch Coordination
Work Order Input
Account Management
Problem Solving
Documentation Management
Report Preparation
Organizational Skills
Interpersonal Communication
Attention To Detail
Microsoft Office Suite
Local Geographical Knowledge
Time Management

Benefits

Competitive Salary
Perks And Benefits
Healthy Work-Life Balance
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Transportation
Third-Party Logistics
Freight
Shipment Tracking
Shipment Status
Dispatch
Work Orders
Customer Accounts
Freight Coordination
Shipment Delays
Problem Resolution
Documentation
Delivery Reports
Sales Collaboration
Operations Collaboration
Microsoft Office Suite
Local Geography
Customer Satisfaction

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