IG
Contact Center Representative (Unilingual)
Insight Global · Mississauga, ON, Canada · From $17.95 CAD / hour
Contact Center Representative (Unilingual)
From $17.95 CAD / hour · Contract
Within 25 km of Milton · About 19.4 km from the city centre
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Job details
- Pay
- From $17.95 CAD / hour
- Job type
- Contract
- Posted
Original job description
Required Skills & Experience
Strong verbal and written communication skills.
Previous customer service experience.
Experience working in a call center environment.
Comfortable managing a high volume of inbound and outbound calls.
Empathy – Making customers feel heard and valued.
Problem-Solving Skills – Finding effective solutions quickly.
Patience – Remaining calm under pressure.
Adaptability – Handling different customer personalities and changing situations.
Positive Attitude – Maintaining professionalism even during difficult interactions.
Attention to Detail – Accurately documenting and resolving issues.
Accountability – Taking ownership of customer concerns until they are resolved
Strong multitasking skills and highly responsive to emails/chats and calls.
Nice to Have Skills & Experience
Previous collections experience.
Experience in financial services, debt management, or customer support environments.
Coachable to multiple performance metrics
Job Description
Insight Global is seeking Customer Service and Collections Representatives to join a fast-paced contact center environment. This role requires individuals who are comfortable handling both inbound and outbound calls, providing exceptional customer service, and supporting customers with financial solutions. Successful candidates will have strong communication skills, previous call center experience, and the ability to build rapport with customers while managing high call volumes.
Responsibilities
Handle inbound and/or outbound customer calls in a professional and empathetic manner.
Provide excellent customer service and resolve customer inquiries efficiently.
Educate customers on available services and solutions.
Maintain accurate documentation of customer interactions within internal systems.
Meet productivity, quality, and compliance standards in a call center environment.
Communicate with customers regarding outstanding balances and repayment options.
Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs.
Negotiate payment arrangements while maintaining a positive customer experience.
More about this job
Responsibilities
The Contact Center Representative at Insight Global will handle inbound and outbound customer calls, resolve inquiries, and discuss balances and repayment options. They will also document interactions and offer debt management programs.
Requirements
Candidates need previous customer service and call center experience, strong verbal and written communication, and the ability to handle high call volumes. Multitasking, patience, empathy and attention to detail are also required.
Skills
- Customer service
- Inbound and outbound calls
- Debt collections
- Payment negotiation
- Consultative selling
- Customer documentation
- Verbal communication
- Written communication
- Multitasking
- Problem-solving
- Empathy
- Patience
- Attention to detail
- Accountability
- Adaptability
- Call center operations
- Quality and compliance standards
Categories
- Customer Service & Support
- Sales
- Finance & Accounting
Keywords
- Contact Center
- Customer Service Representative
- Collections
- Debt Management
- Inbound Calls
- Outbound Calls
- Call Center
- Customer Support
- Financial Services
- Payment Arrangements
- Telemarketing
- Account Collections
- Multitasking
- Chat Support
- Email Support
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