Summary:
- Title: Accounts Receivable and Trade Manager
- Department: Finance
- Status: Full-time/Permanent
- Reports to: Finance Controller
- Location: Mississauga, ON (Hybrid : 4 days on site)
- Base Compensation Range: $80,000 to $95,000
- About Salary Range: We are committed to fostering an inclusive, equitable, and transparent approach to compensation. This role is aligned to the posted salary range, and all offers are made within that range. When determining compensation, we thoughtfully consider the responsibilities of the role, internal equity, and market context, while valuing the diverse experiences, skills, and perspectives everyone brings. Our goal is to ensure fair, consistent, and meaningful offers that recognize both the role and the person.
- Vacancy Status: This is an active permanent opportunity, and we are looking to welcome a long‑term team member who is eager to grow and make an impact.
- Start Date: ASAP
About Us:
At The Crump Group, our passion for pets isn’t just what we do it’s who we are. For over 20 years, we’ve been creating simple, wholesome, all-natural treats that pets love and that pet parents trust. What started in a family garage has grown into a proudly family-led, award-winning company with more than 150 employees across North America. Today, our brands Crumps Naturals, Caledon Farms, and Dog Delights are helping shape the future of all-natural pet nutrition as we work toward becoming North America’s leading pet treat company.
Recognized as one of Canada’s Best Managed Companies, we are driven by more than just growth we’re driven by people. When you join our team, you become part of a team that cares about what we do and how we do it. We believe in creating a workplace where you can grow your career, share your ideas, and make a real impact.
Here, your work matters. Your voice is heard. Your contributions help bring better, healthier products to pets and families every day.
If you’re looking to be part of a purpose-driven, fast-growing company where passion meets opportunity, Crumps is the place for you.
Pet parents making treats pets love.
About You & Role Overview:
The Accounts Receivable and Trade Spend Manager plays a critical role in managing the organization’s cash application and collections operations, helping the organization to maintain accurate and timely AR reporting. This role handles complex customer accounts, escalated collections, AR dispute resolution, weekly reporting, advanced ledger reconciliations, period-end closes, and process optimization while serving as a key resource and mentor for junior AR staff.
Core Competencies:
1. Accounts Receivable & Collections Management -Effectively manages the full accounts receivable cycle, including cash application, collections, dispute resolution, trade spend deductions, and account reconciliations while maintaining healthy cash flow and reducing overdue balances.
2. Analytical Thinking & Problem Solving -Uses data, financial analysis, and investigation techniques to identify discrepancies, resolve complex account issues, uncover root causes, and implement effective solutions.
3. Process Improvement & Continuous Improvement - Proactively identifies opportunities to strengthen AR processes, internal controls, reporting, and ERP system utilization to improve efficiency, accuracy, and business outcomes.
4. Cross-Functional Collaboration & Relationship Management -Builds strong partnerships with customers and internal stakeholders, including Sales, Finance, FP&A, Operations, and Leadership, to resolve issues, support business objectives, and drive results.
5. Leadership & Team Development - Provides guidance, coaching, and mentorship to junior team members while fostering accountability, knowledge sharing, and continuous learning within the AR function.
Key Responsibilities:
- Improve and refine Accounts Receivable (AR) policies, procedures, and internal controls.
- Optimize trade spend definitions, processing workflows, and reporting practices.
- Implement and support system updates, enhancements, and new features within the ERP system.
- Prepare and distribute weekly AR and Trade Spend monitoring reports.
- Maintain and update the internal AR tracker on a weekly basis to monitor disputes, short payments, and partial payments.
- Maintain and update customer portal login credentials and access records.
- Own and manage the collection process for high-value, enterprise, and overdue customer accounts.
- Investigate and resolve unallocated receipts, short payments, partial payments, trade spend deductions, discounts, and foreign exchange adjustments.
- Allocate incoming customer payments against the appropriate invoices for key accounts.
- Investigate, manage, and resolve customer AR disputes, chargebacks, pricing discrepancies, short payments, and partial payments through collaboration with Sales, FP&A, and Operations teams.
- Partner with Sales and Operations to address and resolve escalated past-due balances.
- Support month-end close activities, including account reconciliations and report preparation.
- Mentor, train, and review the work of junior Accounts Receivable team members.
- Provide documentation and support for external audit requests.
- Identify opportunities for process improvements to enhance efficiency, accuracy, and customer service levels.
Recipe For Success:
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and experience.
- 5+ years of progressive Accounts Receivable experience, including trade spend management, cash application, dispute resolution, account reconciliations, and collections for high-value customer accounts.
- Proven experience managing customer deductions, chargebacks, short payments, and payment disputes in a fast-paced environment.
- Strong proficiency with ERP systems, accounting software, cash application tools, Microsoft Excel, and reporting/tracking tools.
- Experience working with cross-functional teams, including Sales, Finance, FP&A, and Operations, to resolve account and payment issues.
- Excellent analytical, problem-solving, and investigative skills with the ability to identify and resolve discrepancies efficiently.
- Strong negotiation and conflict-resolution skills with a customer-focused approach to collections and dispute management.
- Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.
- Demonstrated ability to mentor, train, and support junior team members.
- High level of accuracy, attention to detail, and commitment to maintaining strong internal controls and compliance standards.
Extra Ingredients:
- Strong knowledge of Accounts Receivable processes, including collections, cash application, account reconciliations, trade spend management, and dispute resolution.
- Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, data analysis, and financial reporting.
- Experience working with ERP systems and accounting software, with the ability to generate reports, investigate transactions, and maintain accurate financial records.
- Strong analytical and problem-solving skills with the ability to identify discrepancies, perform root-cause analysis, and implement corrective actions.
- Excellent negotiation and conflict-resolution skills to effectively manage customer relationships and resolve payment disputes.
- Effective verbal and written communication skills, with the ability to collaborate across Finance, Sales, FP&A, Operations, and external customers.
- Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Demonstrated attention to detail and accuracy when handling financial transactions, reconciliations, and reporting.
- Ability to mentor, train, and support junior team members while promoting accountability and continuous improvement.
- Experience developing and improving processes, internal controls, and reporting practices to enhance operational efficiency.
- Strong understanding of month-end close activities, audit support requirements, and financial control procedures.
- Customer-focused mindset with the ability to maintain professional relationships while ensuring timely collection of outstanding balances.
Why Work With Us:
Join a team that values people, growth, and a positive workplace culture. We are proud to be recognized as one of Canada’s Best Managed Companies, reflecting our commitment to excellence, innovation, and employee satisfaction. We offer:
- Competitive salary with performance-based incentives
- 100% employer paid benefit premiums (health, dental, vision, life insurance, AD&D, travel)
- PTO: vacation, sick days, personal days, parental leave top-up
- Flexible hours, including summer hours, holiday hours and core working hours
- A collaborative and supportive work environment
- Opportunities for career growth and development
- Employee Assistance Program (EAP)
- Employee discount programs, including Perkopolis, GoodLife & Pet Insurance
- Tuition reimbursement program with unlimited learning through Udemy
- Employee referral bonus program
- Free onsite parking
- Casual dress code
- Social committee with monthly engagement activities
- Monthly town halls with quarterly lunches
- Anonymous employee engagement surveys
- Dog-friendly office with free treats!
The Crump Group is committed to fostering a diverse, inclusive, and equitable workplace where everyone feels respected, valued, and supported. We are dedicated to providing an accessible, barrier-free recruitment experience in accordance with the Ontario Human Rights Code and AODA. If you require accommodation at any stage of the process, we are happy to support you, Please contact us at HR-Canada@crumps.ca.
As a family-led organization, we welcome candidates from all backgrounds and encourage you to apply even if you don’t meet every requirement. We value unique perspectives and experiences that help us grow stronger as a team.
Please note that we do not use AI in our recruitment process every application is thoughtfully reviewed by our team. While we thank all applicants for their interest, only those selected for an interview will be contacted. Successful candidates may be required to complete a background check.
